Onboarding: Those critical first seven days. Find out why that first week is so critical. First: What does new agent [...]

Onboarding: Is it causing attrition or retention in your company? Do you know? Do you know how awesome (or not) [...]

Recently, I was consulting to a training series. Here's how the trainer introduced making calls to clients: "Okay. Get out [...]

Here are four ways to avoid boring them to tears in a training session. I just sat in on a [...]

Here's a great way to teach: the case study. It's a technique almost every trainer/presenter can use to break up [...]

Top tips for trainers: Use the Case Study. This month, I'm focused on helping trainers refine their skills. So, I'll [...]

Here's how not to have an out-of-control classroom! In an earlier blog, I gave you some tips to controlling audiences. [...]

Does your course 'fit' the adult learner? May is my designated Trainer Appreciation Month. So, I'm writing a blog series [...]

Here are the 5 great performance principles I learned from my piano teacher. Why are these so important? Because, as [...]