Got a minute? If you're a busy manager, that's about all you have. That's why Carla Cross, management coach, speaker, and author, has created this blog just for you, with ready-to-use tips to master management through people.

Archive for Business planning

Can you add the inspiration to your business plan? Why? So you’ll actually look at it and follow it! Unfortunately, most business planning systems just ask you to fill in some forms. Boy, that’s really inspiring….not!

So, how do you inspire yourself (and your team) to create and use your plan?

Create your mission.

What is it? 

A statement that defines your real estate career in these areas:

  • What you do
  • What you specialize in
    What you are selling in real estate
    What areas/target markets you specialize in
    What kind of services you provide  

As important as your mission is in defining what you will do, it also is restrictive, because it guides you in deciding what you won’t do.

Mission statements are:

  •  Not lightly changed
  • Written in the present tense
  • Not objectives
  • Not tied to time 

Some examples:

To take my clients step by step through the home buying, selling, or building process as a consultant who approaches each transaction with empathy, integrity, and professionalism, resulting in a nearly 100% referral real estate practice.

We provide superior service to each individual represented by The Farnsworth Team.  Our goal is to ensure that our customers and clients have every advantage as we begin, process, and conclude our real estate transaction.

I am a real estate professional.
I specialize in residential properties.
My clients and customers are upwardly mobile and established professionals.
My premise of service is to find out what people want and help them get it.
I proceed with honest, intelligent effort.
I bring to my clients a sincere concern for their welfare.

Gain my mission worksheet here and inspire yourself, your team, and your clients.

Let me know how the mission works for you. I’d love to see your mission statement, too. Email me at carla@carlacross.com. Thanks!

More Help in Business Planning

Want more guidance, specific, targeted worksheets, and help in creating that awesome 2021 strategic business plan? See Beyond the Basics of Business Planning, my online program–one for real estate agents, one for leadership. I’ll guide you right through the process.

Bonus: Invest in Beyond the Basics of Business Planning before Jan. 15 and I’ll also coach you through your plan, with 3 coaching sessions, starting the third week in January. 

Less than 2 years in the business or have you done less than 8 transactions: You need my business start-up planning program for agents under 2 years in the business: Up and Running in Real Estate. Regularly $249, it’s $199 for you if you register by Jan. 15 and use the code make $ now.   

 
 
 
 

Blog-CoachYou worked hard to help your agents gain business plans for the coming year. Now, optimize that work!

Are you using your agents’ business plans to coach all year? If not, you’re missing out on leveraging that plan!

First, congratulations! You’ve helped your agents each gain a business plan. That’s a huge key to their success–but only the first step. Now, how can you capitalize on all that work (both you and the agents?) It’s not enough to teach them to plan, or even to sit down with each agent and work through their plans. In order to really help them use those plans as a guide all year,  use that business plan as a platform from which to coach the agent all year.

Here are the basics of coaching to a business plan.

How often should you coach?

That depends on the agent. For newer agents, coach more frequently (at least monthly). For seasoned agents, coach a minimum of quarterly and better yet, monthly.

What should you coach to?

You’ve provided your agent with a method to set goals in finding, working with, and closing clients (I hope you’re using my Beyond the Basics of Business Planning system.) You have provided your agent a method to measure results. You’re going to use the numbers that the agent is generating by measuring the results of his business plan:

First, the goals: Lead generation, listings, listings sold, sales.

Lead generation

Listing/sales appointments

Listings

Listings sold

Sales

You’re going to help the agent translate the activity numbers into ratios so the agent knows the work he must do to reach his goals.

Why bother to use the business plan as a foundation for coaching?

Because, otherwise, you’re just giving advice or doing ‘crisis management’. You want to be perceived as a trusted business coach, helping the agent grow his/her business.

Big questions: Is the planning system you’re using

1. Helping the agent assess his business–where he’s been?

2. Helping the agent set realistic goals and an action plan that translates into daily activities?

3. Includes an accurate method to measure the activities and results of the activities so you and the agent can make fast adjustments?

Man-Walking-Up-Stairs-to-GlobeWant Some Support to Get Your Agents Business Plans?

Contact me to find out how I can educate your agents on business planning and support and coach you as a leader. Give me a call at 425.392-6914 or email me at carla@carlacross.com. I can do a webinar series for you, supply you will all the planning documents, and help your leadership coach your agents–at a very affordable cost with big pay-off for you.

Use these questions to counsel your agents and inspire them to create plans that will work for them.

At the end of each year, I dedicate these blogs to all my real estate friends who are doing business plans. 

Don’t Start at the End of the Planning Process!

Managers: You’ve heard it over and over. “What actions should I put in my business plan for next year?” “What should I do?” “Give me what to do so I’ll do everything right next year.” Unfortunately, that’s doing your business plan backwards. It’s like starting at the end of a piece of music and playing it to the beginning.

What You CAN ‘Copy’ for a Great Business Plan every Time

Another thing you may have heard from agents: “Give me a business plan.” or “I want to use _______’s plan.” That’s another big mistake. It’s your business and it needs to be your plan.  However, what you can copy is the process for a great plan. In fact, Dwight D. Eisenhower (former US President), said, “The planning is everything. The plan is nothing.” What he meant was that it’s the thought process that’s important. So, use a planning process that takes you and your agents through the necessary steps. (See Beyond the Basics of Business Planning, for an online business planning system based on the strategic planning process).

10 Questions to Ask Your Agents so They Can Create the Right Action Plan for Them

Recently, I did a business planning webinar for an association. I provided attendees with 10 questions to ask themselves. The answers to these questions provide the guidance needed to create that effective, individualized business plan. Here are those questions for you to use as you create your plan. 

Counseling your Agents with these Questions will Motivate Them

What percent of your agents do you expect to have good business plans for this next year? Using these 10 questions with each of your agents in a coaching session will motivate them to create plans that work. Let me know your results!

Strategic-Business-Planning-10-Questions-to-Ask

Want Some Support to Get Your Agents Business Plans?

Contact me to find out how I can educate your agents on business planning and support and coach you as a leader. Give me a call at 425.392-6914 or email me at carla@carlacross.com. I can do a webinar series for you, supply you will all the planning documents, and help your leadership coach your agents–at a very affordable cost with big pay-off for you.

Do you have a social media plan for 2021?

In the last two months of this year, I’m featuring business planning.

How have your agents integrated social media into their business plans? Where does it go? In the marketing part of their plans. That’s pretty easy. But, what should social media to do for agents? Sell houses? Get calls to them? Increase their (and your) image? Before we can answer that, we have to define types of marketing and how to measure its success.

Does Social Media Work?

One of the biggest questions agents ask is,  “Does social media work?” Well, that depends on what you expect it to do for you. To make any of marketing effective, the marketer must first decide what the objectives are for that marketing. Then, marketers can set up appropriate measurement tools.

The Two Types and Objectives of Marketing

Merchandise: That means advertising a product or a service to get the phone to ring, or to get a specific, immediate response. An example of merchandise advertising would be placing a home ad in the newspaper or placing a home ad on Facebook.

Institutional: That means advertising that increases your image, cements your uniqueness in the mind of the consumer, and/or establishes you as the agent of choice. These are not placements that make the phone ring, or get an immediate response. Instead, this kind of marketing is more subtle. It is also more difficult to measure, but, it can be measured. How? By establishing a baseline of consumer perceptions about the product or service, and then measuring the consumer perception after the campaign. (Best to hire a professional marketing service to do this, because it requires expertise).

What do Agents Expect from Social Media Efforts?

If agents are placing homes on Facebook, they probably expect to get inquiries on those homes. Are they getting them? Do they have a method to measure results? Or, if they’re not expecting an immediate response, why are they putting the home there? To show Facebook friends they are successful? The marketer must decide.

If agents (or you) are blogging, what to you expect to get from blogging? If you are establishing yourself as a neighborhood expert or expert in certain types of homes, you should be able to see more acceptance and trust from the consumer after you consistently and frequently add to your blog.

Don’t Give Up!

Frequency and consistency are the by-words of marketers. Yet, advertising executives always complain that their clients expect results too quickly and change their campaigns way too soon. Just think. How many times did you have to hear that pop tune until you started recognizing it? How long until you could hum it? Probably anywhere from 8-20 times!

In my business planning system for real estate agents,  (with a section for managers), I show agents how to create a marketing plan. Put your social media into that plan, be clear about your objectives, and set up consistent and frequent efforts to your best target markets. Now, you are using social media as part of your overall marketing strategy.

Do you have your business plan done this year?

Check out my free business planning information for you in the recorded webinar, available at Carla-Cross.com/free webinars and more. You will get my exclusive strategic planning system flow chart, plus a 10-question planner to help you in creating a great business plan. 

head in the sand a salespersonDo your agents have their business plans for this year? Have you been avoiding the issue, hoping they would do it on their own? Not going to happen…..What’s YOUR plan to get them business plans?

What Doesn’t Work

It doesn’t work to hand them those planning documents and tell them to get them done. It’s useless. You need to teach them the process, be involved in the process, and coach them through the process. Then, you’ll motivate them to complete those plans. Also, when you treat this as important, they will respond.

What Does Work

Here are 3 ways to get your agents to do business plans:

1. Get the best planning ‘templates’ you can find, so your agents have a good planning process to follow

2. Do a class on business planning, using a proven step-wise process, along with the planning templates you’re going to use (In my online business planning system, Beyond the Basics of Business Planning, I have 2 webinars for your agents to take them right through the process, along with the documents. I also have provided you the outline for a class, if you’d like to teach it. You can use my agent webinars in your class, too).

3. Sit down with each agent and help that agent flesh out the plan. It may take more than 1 meeting. Are you willing to commit?

Level of Support

If you’re willing to provide that level of support, you will have much a better chance of getting business plans for each of your agents.

Question: Did YOU create a business plan for your office? It’s not too late to get that done, too. Then you’ll know exactly how to make a plan. (See my online program, Beyond the Basics of Business Planning, for the documents and guidance you need to create a great office plan.)

Man-Walking-Up-Stairs-to-GlobeWant Some Support to Get Your Agents Business Plans?

Why not contact me to find out how I can educate your agents on business planning and support and coach you as a leader. Give me a call at 425.392-6914 or email me at carla@carlacross.com. I can do a webinar series for you, supply you will all the planning documents, and help your leadership coach your agents–at a very affordable cost with big pay-off for you.

Here’s how you can inspire your agents to make great business plans. It’s all in the mission!

It’s time to do your #business plan! So, my next blogs will focus on helping you create that business plan–and getting your agents to plan. I’ll include some of the planning templates, too, from my business planning program (see below).

The Mission Creates Excitement and Inspiration

Do your agents have mission statements as part of their business plans?

Why is having a mission important? How should it guide agents? You’ve heard the talks about finding your passion. But, you see your agents being over-whelmed in their careers. It’s just too much to think big when they’re just trying to find that house or convince a buyer to work with them!

The Importance of Your Mission

This time of year, we’re encouraging real estate professional to create their business plans.

Why? Because, otherwise, you don’t know whether or not the actions you decide to take will fulfill your mission. This is also true of your agents.

Tackling and Bringing Down your Time Management Challenges

If agents have been in the sales business a little while, they’ve already discovered that their biggest challenge is time management. How can they get done in a business day everything that needs getting done? That’s where your mission comes in. Creating your mission helps you prioritize all the things you’re supposed to do. It helps you decide what not to do. Most important, it helps you figure out

how to put YOU into your management and sales business successfully

#Free Business Planning: I have a gift for you right now, to help you assist your agents in defining their missions (it works for leadership, too). Click here to get this planning tool, which is excerpted from my unique online resource Beyond the Basics of Business Planning. 

How About Creating a Real Professional Strategic Plan this Year?

Ready to step up to a real strategic business plan? Here’s help to you and to your agents. The leadership program of Beyond the Basics of Business Planning gives managers guidance in how to get their agents to plan. It gives them a #course on business planning if they want to teach it to their agents. Or, Carla will teach your agents with 2 webinars. Your leadership tuition includes all your leadership planning documents and all the agent planning documents and webinars. Check it out here.

Note: Through November and December, I’ll help you with your 2021 business plans. You’ll find free documents from my business planning system for owners. Subscribe to this blog so you won’t miss a thing.

How to get your agents to create business plans–and they’ll love it!

Let’s get real. Your agents aren’t motivated to build that business plan–and we aren’t either. We know we’re supposed to write business plans. Yet, if your agents are like 95% of real estate professionals, doing that seems just like an exercise in futility. Most business plans don’t inspire.

Leaving out the ‘Magic’?

There are components left out of most plans–components that put the inspiration and motivation into your plan and your agents’ plans. I’ll give you specific guidance for you to put that magic into business plans, so you and your agents are inspired every day to not only to complete the plan, but to use it as a very personalized and specific guide to your success.

Why Are Most Business Plans Useless?

Unfortunately, when most people write business plans, all they do is fill in some blanks with “guess” numbers. The problem here is that numbers in blanks aren’t inspiring. They aren’t motivating. They don’t call out and suggest to you that you should look at those numbers once in awhile!

What Really Motivates Us?

If numbers inspired us, we’d all be gazillionaires selling real estate. After all, we say we want to sell more homes than the average agent. We want to make more money than the average agent. You know the drill, and we’ve heard it from hundreds of agents hundreds of times. Yet, if numbers and money were motivators, our results would be different than they are. The fact is that money, in itself, is not a motivator.

Your Vision Drives Your End Game

What will people say about your business when you retire? That’s your vision. It’s really important for you, as a leader, to have a clear vision of your business. It’s just as important for your agents to have a vision.

Click here for a worksheet on vision. Inspire your agents to keep the end game in mind. Why are we doing what we are doing? In a later post, I’ll give you another tool to inspire your agents to a great plan–and you.

Ready to step up to a real strategic plan? Here’s help to you and to your agents. The leadership program of Beyond the Basics of Business Planning gives managers guidance in how to get their agents to plan. It gives them a course on business planning if they want to teach it to their agents. Or, Carla will teach your agents with 2 webinars. Your leadership tuition includes all your leadership planning documents and all the agent planning documents and webinars. Check it out here.
You are going to do a business plan for 2021. Great! But, don’t start creating your action plan until you’ve answered the 10 questions below.

Business planning! Don’t start that action plan yet. Answer the 10 questions below and you’ll know exactly what to put in your plan for 2021.

Throughout November and December, I’m focusing my blogs on #business planning, so you have plenty of information to create a great plan. Look for #business planning checklists, processes, samples, and systems--ready to use, too.

Big Mistake in Business Planning: Launching Right Into your Action Plan

The most common question I get when I’m teaching business planning is, “What should I do next year?” or “What should I put in my action plan?”

That’s like starting at the end of a piece of music and working backwards (I’m a musician….). 

Managers: Coach to These 10 Questions to Help Your Agents Create Great Plans

In future blogs, we’ll investigate parts of the business planning process that must precede creating the action plan. Now, let’s look at the 10 questions we must answer from our businesses this past year so we can choose the right actions for 2021.

 

You can use this with your agents. Grab the document here. 

 

Getting serious about business planning? I can help. 

Beyond the Basics of Business Planning, my unique online program, will show you exactly how to construct a strategic plan that will work for you for 2021.

Agents: 14 documents and 2 webinars walk you right through the planning process

$149

Leadership: All agent documents and webinars, plus leadership documents and 3 webinars to help you convince your agents to plan and involve them in the planning process

$249

Purchase here and create an awesome strategic business plan for 2021.  

Bonus: Free Business Plan Coaching

Purchase by Nov. 23 and Carla will provide coaching to your business plan in a small group; 3 Zoom sessions to help you finish that plan–one per week, starting on Nov. 23. She’ll answer questions, and explore new ideas. This is a $500 value, FREE to you when you invest in Carla’s strategic business planning system now.

Throughout November and December, I’m focusing my blogs on #business planning, so you have plenty of information to create a great plan. Look for #business planning checklists, processes, samples, and systems--ready to use, too.

Agents, managers, and trainers: If you’ve been in the business any length of time, you know how much more challenging this business is than it used to be! That’s why creating a real #strategic business plan is so important now.

(See the complete process, templates, and samples in Beyond the Basics of Business Planning.)

Biggest Business Planning Mistake

Yes, we all want to know what to do next year to be more successful. So, we want to create effective action plans. That’s great. But, if we don’t take the step below first, we end up with

badly thought-out action plans

indecision as to what to do

The point is: Don’t try to start with the action plan. Start with the analysis of your business.

Why Business Analysis?

Here are the tools you’ll need in your #business planning toolkit, whether a manager or an agent:*

  • Time analysis (watch my next blog for a questionnaire to analyze your time management)
  • Business plan activity review
  • Expense/budget review
  • Profit and loss statement review

1. Your time analysis. Do you have the analysis tools to see where your business is, and where you want to take it? With a time analysis tool, you can see what your priorities are. It’s amazing how many agents and managers have no idea where they spend the bulk of their time. Look at your schedule for the last week. Did you spend time in the areas that are most productive for you? If not, why not?

2. Business plan activity review tool. This allows you to capture the history of your business in a way that clarifies your direction. For example, does the tool you use ask you where you got your business last year? Does it ask you the percent of your listings you sold in normal market time? Managers, does your tool ask you the numbers of agents you interviewed, and your conversion rate? Find the tools that ask you the right questions.

3. The expense and budget review. How many agents have a budget? How many managers and owners? All businesspeople set budgets and review them. After all, it’s about profitability in a business, not productivity! At best, you want to use tools that are similar to the ones used by others at the same business level as you, so you can analyze like problems and solutions.

4. The profit and loss statement review. How many agents do you think have a profit and loss statement—and review it? I believe, less than 5%.  Yet, if you don’t know where your money went, you can’t analyze its effectiveness. Use Quicken or Quickbooks to get a handle on your money.

Analyzing your business in these four areas gives you a great ‘handle’ on your business habits, your strengths, your challenges–and the areas you want to change for a more successful year next year.

Real estate leadership: Here’s the #strategic business planning process I created to put together a strategic business plan for your office or company. After working with this and companies for years, I was able to customize the thought process to address our major concerns. Grab it here.

Complimentary Business Planning Webinar

Complimentary Webinar

It’s been a chaotic, year, where our best laid plans have been tossed upside down. That’s why doing a fresh, creative business plan is so important right now.

Register here for How to Build the Best Business Plan Ever. (complimentary webinar).

You’ll gain:

  • A new way to think through your business so you have a plan that works
  • The missing planning step that assures your plan will work for you
  • The biggest change to make to thrive in 2021
  • Insights with 10 questions to answer BEFORE you commit to action
  • The seven best recommendations to put in your plan

Included: Strategic business planning handouts and 2 bonuses for managers

When: November 16 (Monday)                     1-2 PM Pacific Standard Time

Register now.

I created the only internationally published book for real estate agents on business planning, and I can help you build exceptional plans.

 

In November and December, I’m featuring business planning. Why? Because we’re all told to make business plans. But, it’s estimated that only about 20% of leadership and less than that for agents–actually have plans.

What is ‘Intentional Planning’?

It’s making a behavioral-based action plan–which answers the questions What are you going to do?

When are you going to do it? 

How are you going to go about it?

The Science Behind this Component

A study in Advances in Experimental Social Psychology conducted with 8000 participants found that intentional planning was the key factor in a successful habit change. This approach increased the chance of successful change by 50-80%!

The ‘Secret’ to Change

We regularly declare our intentions. But, we rarely get specific about them. When we’re not specific, we don’t have a roadmap to chart that change. We don’t know the actions to take. In order to change our intentions from ‘general’ and ‘philosophical’ to action-based, we need to answer these questions:

What

When

How–what shall we practice? How shall we do it?

The Reason Most Business Plans Fail

As a manager and trainer, I’ve seen all sorts of business plans. I’ve seen all sorts of business planning templates. Unfortunately, many plans stay in the ‘what’–the philosophical statements or just the numbers. Inferior templates encourage this flawed thought process. So, people blithely create these business plans, focusing only on the ‘what’, set them on the shelf, and continue doing exactly what they have been doing!!! So, they get the same results.

Fire Up Your Agents with Intentional Planning

Here’s how to use intentional planning to fire up your agents. I’m always looking for tips in motivating others (and myself). I found a great article from my personal trainer. It says that ‘intentional planning’ is the biggest component to obtain your goals.

My Business Planning System ‘Forces’ This Thought Process

Having used those flawed plans and having seen my agents and other managers fail with them, I built into my business planning system and templates the when and how. So, My system actually forces the user to think through the whole process–to get to the weekly/daily action plans that will help change their business habits for the better.

How Specific is YOUR Plan?

The acid test: Could I take your business plan, follow it, and see results? If it’s not that action-oriented, you can’t follow it either!

As Michael Gerber, author of the E-Myth Real Estate Agent and the E-Myth Revisited, stated

The integration of your systems is your business plan.

Be sure the business planning system and templates you’re following direct your thinking from the ‘what’ to the when and the how. Now you’re cooking!

Managers: As you’re counseling your agents, be sure their plans get to ‘where the rubber meets the road’. Could you follow their plan–or is it just a series of numbers or high-fallutin’ statements?

Complimentary Business Planning Webinar

Get inspired to create that business plan you’ve been wanting for a better 2021!

It’s been a chaotic, year, where our best laid plans have been tossed upside down. That’s why doing a fresh, creative business plan is so important right now.

Register here for How to Build the Best Business Plan Ever.

You’ll gain:

  • A new way to think through your business so you have a plan that works
  • The missing planning step that assures your plan will work for you
  • The biggest change to make to thrive in 2021
  • Insights with 10 questions to answer BEFORE you commit to action
  • The seven best recommendations to put in your plan

Included: Strategic business planning handouts and 2 bonuses for managers

When: November 16 (Monday)                     1-2 PM Pacific Standard Time

Register now.

I created the only internationally published book for real estate agents on business planning, and I can help you and your agents build exceptional plans.