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Archive for new agent online training

You don’t have to talk through your online presentation! Here’s a method to involve your audience AND be memorable.

You’re teaching virtually now. But, 90%+ of real estate instructors have told me they had taught only in the classroom prior to the pandemic.  For most real estate instructors, teaching virtually is a new challenge.

Admittedly, you can’t just transfer what you do in the classroom to online. Instead, translate some of the effective teaching strategies from your classroom to a virtual format.

You Don’t Have to Do All the Work

How ‘passive’ is your virtual classroom or presentation? Are you doing all the work? Are your attendees merely listening? Take what works in that classroom and use it in a bit different format online.

When you’re teaching ‘live’: Do you have your attendees doing some work, either during or after your course? If so, it will be easy for you to ‘translate’ that to your online platform. 

Use a Handout with Work to be Done

Recently, I demonstrated this teaching method in a webinar for those who want to take their classrooms online. I created a handout for each participant to use during the webinar. There were questions for them to answer as they proceeded in the webinar. As I addressed a topic, I provided some ‘time out’ for participants to decide how they could use that idea in their own course. By the time they finished the webinar, they had filled out a page of ideas on how to ‘translate’ that ‘live’ course to an online platform. See that handout with the masterclass video mentioned below.

Question: What work or handout could you provide to use as you introduced topics in your webinar? How could you involve students in completing the questions? How could you follow up with that handout?

Idea: You could use breakout rooms during your presentation to have your attendees share the ideas they were gaining from your presentation. This helps them translate your ideas to their situations and gives them support and motivation to get creative. 

Caveat: Do not hand out your Power Point presentation. First, that’s not an outline. (I hope you haven’t done that live!). Second, you’re giving away your whole virtual training before you even start. Why should they attend and pay attention?

Result of using a handout: Your attendees have takeaway value from you. They have adopted your ideas to solving their challenges. And, they have your contact information so they will remember you–and you can get more teaching opportunities or business.

To get dozens of tips on how to go online with confidence, see the video of my webinar Masterclass: How to Take your Classroom Online.  

You’ve been inundated with online ‘calls’, online training, and online meetings. Here are my biggest irritations. What are yours?

Do these online training mistakes drive you as crazy as they drive me? What are your ‘drive crazy’ triggers?

  1. Not Having a ‘clean’ beginning

I just played a recorded speakers’ meeting. When it was released, all the how are yous, small talk, etc. were included. It drove me crazy. I didn’t know who those people were, and I wanted to see and hear the speaker. I almost stopped looking, because it took so long to get to the introduction (and this was a professional speakers’ association).

Tip: Be sure your beginning is professional. If you have created some small talk as you recorded, edit that out so the presentation will be smooth and will get right to the subject (more on that in a minute).

     2.  Dawdling at the beginning

Here’s another common mistake online presenters make. Yes,

Avoid

“we have a lot to cover” –that is so exciting…..

“I’ve been asked to talk about”– 

“Here is what we’ll discuss today”. 

In other words, instead of jumping out of the gate like a racehorse, you’re casually sidling along the dirt road to boredom!

Tip: Practice an exciting beginning, that piques people’s curiosity, and a ‘hook’ to draw them in.  This is a principle of teaching, whether you’re live or online.

I show you how to build an engaging presentation in my webinar here.

Want to watch the video of my webinar Masterclass: How to Take your Classroom Online?  Go to www.carlacross.com, and press the Webinars and More Button. You’ll see the post with the video and the handouts available for you.

            3. Present online just like you do when you’re ‘live’.

Instead of taking your presentation apart and creating it for online use, you just turn on the camera and talk. That just doesn’t work. You need much more involvement. You need to use the involvement methods available to you on the platform you’re using.  

Tip: Read my blogs on integrating audience involvement when teaching online: From Classroom to Online: How to Keep Your Audience’s Attention.

Two Effective Methods to Keep your Audience’s Attention and Increase Learning  

Gain Confidence Presenting Online

Want to polish your online presentations so you feel more confident, gain more audience engagement, and get more business? Join one of my MasterMinds. Find out more by contacting me: carla@carlacross.com, or call me at 425-392-6914. I’ve been presenting online for more than 15 years. I can help you ‘translate’ your course to an attractive online presentation!

Don’t just turn on the camera! It takes a completely different skill set to teach online.

Here are the three biggest mistakes I see when people take their classrooms online. It’s here, and it’s not going away. We have to ‘translate our classroom to online format.

The mistakes:

  1. Trying to teach just like you do in the classroom.

I know. You’re charming. You’re engaging. You can keep a 100-person audience’s attention when you’re ‘live’. Why? Because you have

a. the ability to move around — physically engage them watching you

b. the ability to draw them into discussion by looking at each person and encouraging a dialogue

c. the ability still use only one delivery method (way to teach) and overcome the ‘one trick pony’ syndrome that too many instructors have–only or two methods to teach (lecture and discussion)  

You read it above. The problem is that none of those conditions exist when you’re teaching online. In other words: You can’t engage the audience online as easily as you do in person.

Question: Is that you? Picture yourself in the classroom. How are you engaging with your students? Is it all ‘your show’? Do you just rely on lecture and discussion? 

The solution: Re-write your presentation or course FIRST–before you try to teach it online. When you re-write, blend in other teaching methods besides lecture and discussion (like task force, role play, case study, small group work). See examples of these ‘delivery’ (teaching) methods at Train the Trainer.com, my online train the trainer course. Then, you will have the ideas you need to provide effective audience interaction.

2. Not having frequent engagement of the audience.

When I survey instructors that I work with, I find that their biggest concern is how to engage the audience online. No wonder! The methods instructors use to engage in the classroom just aren’t available to them (in that format) when they go online. For some tips on ‘translating’ your teaching methods from classroom to online, see my webinar on going from classroom to online and grab the handouts at www.carlacross.com. 

How are you engaging your audience now? A tip:

Experts say you need to engage your audience at least every 5-6 minutes. How are you doing on that score?

3. Relying on those ineffective slides you used in the classroom.

The slides you got away with using in the classroom just aren’t going to make it today.  Why?

a. Too many words

b. not enough pictures

c. not engaging or provoking

And, worst of all, we stay on one slide way too long. Rule of thumb: In an online presentation, change your slides at least every 1.5 minutes. Here’s your best online presentation tip for slides: Take up  1/2 to 1.5 minutes per slide, no more. That means, in a 45-minute presentation, you’ll need 30-45 slides! For many more tips on your effective online presentation, seehttps://carla-cross.com/category/what-is-new/. 

Masterclass From Classroom to Online
Is your online training as good as it could be? Join us to become a more effective online trainer!

Do you want to engage your audience more effectively? Do you want to become comfortable and confident when you’re teaching online?

Join our Mastermind group, where we’ll

Work on taking your classroom online

Put in effective audience engagement online–at the right places and times

Devise ingenious audience participation and engagement tools and games to surprise and delight them

Use sound and visuals to keep your audience’s attention

Avoid common mistakes made when going online

Email carla@carlacross.com to find out the next Mastermind dates and how you can take part:

4 sessions over a 4 week period. It will be fun, exciting, and will pay off in more teaching jobs and more clients.

They’re not paying attention! Here are two creative ways to keep their attention and interest when you’re training online.

From Classroom to Online–Not as Easy as We Think…..

Why? Because we’re not physically there. We don’t have that energy, that interchange that we depended on when we’re ‘live’ to hold their attention.

The Problem: Not Enough Variety When We Teach

When we’re training ‘live’, we get away with using one or two training methods–mainly lecture and discussion. But, when we’re go online, just those two methods don’t suffice. In fact, a majority of my online training attendees say they lose interest, on average, in 5-15 minutes! 

Two Creative Methods to Focus Your Audience’s Attention  

  1. Get them up! Imagine it’s a usual day in your business. How many hours a day are you in training or meetings now online? Two–four–or more? You can’t help it–you get distracted and bored!  And, if you’re a trainer, you’re probably more able to focus on the training than most! 

I just saw a trainer give this assignment: “Get out of your chair. Go find something that has significance to you, regarding our topic. Come back and tell us why you chose that object.” The attendees loved the exercise!

How could you use that idea? If you’re teaching listing presentations, you could bring back a picture of your home and talk about what appealed to you. If you’re teaching how to create a database, you could bring back your Christmas card list (or a bunch of Christmas cards you’ve received). 

This exercise does several things. It gets people out of their chairs! It refreshes their mind. It helps them focus on what’s important to them. Then, when you share the results with everyone, you start to build camaraderie with your attendees.

2. Send a box with things inside you’re going to use in your course–and don’t let people open it until they start your class. Isn’t that fun–and kind of mysterious? We all love to get boxes (Have you gotten a box from Amazon and had forgotten what you’ve ordered? Of course….). Doing this exercise helps you focus on your attendees and prepares them that they will have a different experience with you. Then, your box could include exercise, mystery objects–whatever creative things you can dream up to include.

Want more information and inspiration? Check out my prior blogs here for more strategies you can implement to provide variety and keep their attention.

Want more ideas? Watch my video below. 

Want to watch the video of my webinar Masterclass: How to Take your Classroom Online?  Go to www.carlacross.com, and press the Webinars and More Button. You’ll see the post with the video and the handouts available for you.

Let’s Work Together to Make your Online Course Awesome!

I’ve extended the registration period to June 30, so you can take advantage of the 2 for 1 registration. Don’t teach online until you have a tried and true ‘formula’ and have tested your results. You’ll have an opportunity to do both, with individual coaching from Carla Cross.

One of an instructor’s greatest fears is that we’ll lose people’s attention. Here’s a way to keep their attention AND increase learning.

Do you do online training? If you’re like most of us, the bulk of our training was done in the ‘live’ classroom. Not so today. And, the prediction is that we’ll continue to do much more training online–forever.

Some Of Our Greatest Concerns When we Go Online

In the webinars I’ve been doing, I asked the audience for topics for me to address.

 And, no wonder. In the classroom, we can talk through three hours, and, if we’re entertaining and we engage the audience, we can get away with that one method of delivering our message.  (I say ‘get away’ because we need to learn and use more than one or two training methods!). It’s not so easy when we’re training online! Just talking through the time frame won’t hold our audience’s attention,  or get participation.  

How to Solve the Problem

As instructors have found, you can’t just turn on the camera and talk! So, how do you use various methods to engage your audience and increase learning? First, you must decide where and how you want participation. Then, you include those methods in your online course. Below, you’ll see an invitation to join me for a Masterminds series where we’ll ‘translate’ your classroom course to an effective online presentation or series.

Several Methods to Engage your Audience in Online Courses

Below, I’m inviting you to see my recorded webinar on how to take your class online. You’ll see several methods to engage your audience, and I’ll demonstrate several to you. Count the number of times I asked the audience to engage (you’ll find 11 or 12 in an hour session!). 

Great Audience Engagement Tool: Use a Handout with Work to be Done

In the webinar I mentioned, I created a handout for each participant with questions for them to answer as they proceeded in the webinar. I addressed a topic, and then provided some ‘time out’ for participants to decide how they could use that idea in their own course. By the time they finished the webinar, they had filled out a page of ideas on how to ‘translate’ that ‘live’ course to an online platform. Use this handout as you go through the webinar to ‘translate’ your course as you go. You’ll end the hour with several ideas ready to put to work as you re-create your course online.

Question: What work or handout could you provide to use as you introduced topics in your webinar? How could you involve students in completing the questions? What could you do with your course handout in subsequent series? How could you use it in forums or small groups to engage your students?

In my next few blogs, we’ll investigate more ways to hold attendees’ attention and increase learning.

Want to watch the video of my webinar Masterclass: How to Take your Classroom Online?  Go to www.carlacross.com, and press the Webinars and More Button. You’ll see the post with the video and the handouts available for you.

How I can help you go online with confidence:

 

Join us and then launch your online course with confidence!

From classroom to online: Why can’t we keep the audience’s attention like we do in the classroom?

The situation: We real estate instructors are good talkers.  (as are most instructors in all fields). That’s one of the reasons we love to teach. We love to impart our knowledge. Most of our teaching has been done ‘live’. In a ‘live’ classroom, we can get away with talking (we call it ‘lecturing’) for the whole class–we think.

At least, we have a fighting chance at keeping our attendees’ attention, because we’re animated, funny, and compelling–and we tell great stories.  The students love us, because we have asked them to have no accountability for their own learning. In addition, they love to be entertained! (Well, at least that’s true for some of us….)

Not many teaching methods are employed in the ‘live’ classroom.

Why don’t we use more teaching methods? 

  1. We’re creatures of habit, and we have honed our skills in these two areas. We don’t want to give that up to try some new methods.
  2. We believe that talking to or with our attendees is the best way to teach. True, it’s the best way to impart lots of information fast. However, studies show that students will not retain much of the information!
  3. We just don’t know how to teach in any other ways.
  4. Sad truth: We may be too lazy or uninspired to expand our teaching methods.

The inadequacies really show up when we go online. In a week, I’m doing a webinar on how to take your classroom online. In the pre-webinar survey, I asked attendees their biggest concerns. About 70% of the concerns were

how to hold the audience’s attention online.

No wonder. Because we’ve relied on instructor-focused training, we attempt to merely turn on the camera and talk as though our audience were with us in the classroom. We’ve found out that doesn’t work to keep an audience’s attention online.   

Adjustments We Must Make to Be Effective Online

First, before we re-create that course online, we must look at our classroom version of our course. Ask yourself:

Does the course organized to teach to measurable objectives (what will the student be able to do at the end?)–or, is it just organized by subject?

If it isn’t organized to objectives, it will be very difficult to create meaningful attendee activities to get and keep their attention.

Is the class ‘choreographed’ with several teaching methods (we call these ‘alternative delivery methods’) that provide relief from lecture and discussion (like task force, case study, role play, and activity plan)?

If the class is taught only with lecture and discussion, the instructor will find it difficult to involve the online attendees in learning.

Does the class consist of fact-heavy information, delivered from the lectern? If so, how can we re-purpose all this information so it doesn’t overwhelm the online course?

In the online course, some of the information must be ‘pruned out’. What are some alternative methods of providing that information?

What accountability does the student have in the class for learning?

If  no accountability, it’s more difficult to engage your audience.

Answering these questions will show us the adjustments that must be made in the class prior to creating the online version.

Want more information on instructor methods and course creation? See my online course Train the Trainer, which is accredited for 15 clock hours of Washington state continuing education credit. It fulfills the qualifications to teach clock hour courses in Washington state. 

More on Creating that Online Version of your Course and Involving your Attendees

In my next blog, we’ll investigate the easiest ways to involve your audience online. This is especially helpful to those who rely on lecture and discussion. 

Free Webinar June 11

Masterclass From Classroom to Online
Create focused online training that keeps your audience’s attention.

If you’re facing challenges of translating your ‘live’ classroom to online, join us for Masterclass: How to Go from Classroom to Online.

When: June 11 (Thursday)

Time: 10-11 am PDT

Click here to register.

You’ll learn how to create a great course structure, how to hold your audience’s attention, how to add variety to your course, and tips to present your classroom course for a successful online event. This webinar is created especially for those trainers presenting to real estate professionals–and valuable for anyone who wants to ‘translate’ their classroom course to a professional online experience.  I’ve added a worksheet for you so you can instantly ‘translate’ the webinar information to your own online course.

As a three-decade trainer of real estate trainers, I’ve learned the special presentation methods needed to keep and hold real estate professionals’ attention. I’ll show you how to include these in your online course structure.

Bonus for attending: A 2-page checklist to use to take your classroom course online with verve.)

Click here to register. (By the way, when you register, you’ll get a survey to let me know what you want me to address, so the webinar will be most valuable to you.)

Even ‘live’, you can lose the attention of your audience. Read one method to keep your audience’s attention online.

How do you keep your audience’s attention when you go from classroom to online? That was the biggest concern my audience expressed in the survey prior to my webinar, Masterclass: How to Go from Classroom to Online. (See below for information. I’m doing the webinar again June 11, with special emphasize on how to keep the audience’s attention). 

The Problem We’ve Unwittingly Created in our Classroom Teaching

When we’re teaching ‘live’, we tend to use two ‘delivery methods’. (‘Delivery methods are the methods we use to teach). We rely on

lecture

discussion

In other words, we’re speaking to the whole audience the whole time. It works, to some extent, when we’re ‘live’, because we are good talkers. We get lots of reaction and input from our audience (especially certain audiences, like real estate pros). It’s easy for us. We don’t have to get skilled in any other delivery methods (like task force, role play, activity plan). 

Question: How much of the time do you lecture or hold discussions (so you’re talking to or with your whole group) when you’re teaching ‘live’?

Caveat:

Why? Because going online requires we flex our teaching methods and use the online tools available to us. 

Why the Challenge?

Most of us use lots of lecture and discussion in the classroom. How are you going to use discussion (the only method many instructors use ‘live’) when you go online?

Most of the time, your audience online is muted. You can’t just ask a question and hope to get an answer. And, if you unmute the whole audience, you may have a fruit basket upset, if you have a large audience. 

What to Use Online if You’ve Relied on Lecture and Discussion

Think back through a ‘live’ course you taught recently. Think of a question you asked during a discussion. How could you get your audience’s attention and interest online with that question? Substitute that question with a poll.

Use a Poll

Polls are a great way to gather information about your audience and use that information as a ‘bridge’ from one section of your course to another. It’s also a good way to capture an audience’s attention toward the beginning of the online session. (See my webinar for tips on constructing that webinar, too).  

Where to place your poll:

Think of a section of your course where you could gather information. For example, when I’m doing the webinar I’ve mentioned here, I ask attendees the amount of time they can concentrate online. Then, I use those poll results to  start the section on ‘how to hold attendees’ attention online’.

Question: Where could you place a poll?

In my next blog, we’ll investigate more methods to get and keep your audience’s attention when you go from classroom to online.

What’s your challenge in taking your classroom to online? Let me know and I’ll give you some tips.

Masterclass: How to Go from Classroom to Online

Masterclass From Classroom to Online

If you’re facing challenges of translating your ‘live’ classroom to online, join us for Masterclass: How to Go from Classroom to Online.

When: June 11 (Thursday)

Time: 10-11 am PDT

Click here to register.

You’ll learn how to create a great course structure, how to hold your audience’s attention, how to add variety to your course, and tips to present your classroom course for a successful online event. This webinar is created especially for those trainers presenting to real estate professionals–and valuable for anyone who wants to ‘translate’ their classroom course to a professional online experience. 

As a three-decade trainer of real estate trainers, I’ve learned the special presentation methods needed to keep and hold real estate professionals’ attention. I’ll show you how to include these in your online course structure.

Bonus for attending: A 2-page checklist to use to take your classroom course online with verve.)

Click here to register. (By the way, when you register, you’ll get a survey to let me know what you want me to address, so the webinar will be most valuable to you.)

Apr
30

Connections, not Sales

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Are your agents giving a ‘hand up’ to their clients at this time? Making connections?

Connections, Not Sales

The biggest change in your agent’s real estate business plan has to be in their short-term goals. All business plans have a lead generation component. That means we’re actively looking for listing leads and buyer leads. Our dialogues and our marketing materials are designed to bring us those leads.

 What does that mean? That means our communication needs to be

  • Supportive
  • Positive
  • Helpful
  • Meaningful
  • Relationship-based

That means we’re not looking for that big, money-making result. We’re really in a

“pre-lead” phase.

Why Connections?

Remember Maslow’s Hierarchy of Needs? It states that we must meet the lowest unmet need before we can be motivated to meet higher needs. What are the majority of people’s needs now?

  • Comfort
  • Shelter
  • Enough food and supplies (toilet paper!)
  • Fear of sickness
  • Fear of losing one’s job—or of making payments

Where are we on Maslow’s Hierarchy? We are close to the bottom—that need to meet very basic needs. Maslow calls those Safety or Security needs. That’s why agents’ messages have to be reassuring. You have to establish trust. You have to provide a safe harbor for your clients and potential clients.

Re-Designing that Business Plan

Instead of thinking ‘how am I going to get leads’? Think ‘how am I going to connect’? Help your agents design messages to their best target markets with connection as their goal. That means, too, that you must identify those markets and make your messages meaningful to those markets.

I just did a complimentary webinar for Real Estate Professionals called “Build Your Business Right Now to Position for Success Later”.

You can  see the video and grab the materials at my websiteI also have a 60-Day Business Plan template for all attendees so they can easily complete their plans. 

Outcomes of a Re-Designed Plan

The irony of this re-design is that your agents are going to create listing and sales opportunities because your client base is looking for that connection now. When they find it, they will walk one step closer to a transaction with you—even when you didn’t ask. The danger in ‘laying out’ (as we say in the music performance business when we’re told not to play) is that you’ll be way behind the curve when the market comes back. Those people agents considered clients found the agents were a ‘secret agent’ when they needed connections and information. They have turned to a new source of connections because you didn’t communicate. Don’t let that happen.

Start Today

From working with hundreds of real estate professionals during this time, I know clients are so grateful for these connections. Each agent has something to offer. Don’t keep it a secret. Help your agents share information, concern, and a positive attitude today. Not only will you reap real estate business in the future, they will feel better for having given value to their clients.     

 

 

You’ve taught courses in your office. Now, you can’t. Before you turn on the camera read my four ‘must haves’.

Your training calendar looked phenomenal. Until now. Why? It was all ‘live’. Yes, ‘live’ training is best, but it’s impossible now. So, how are you going to pivot to effective online training?

Just Turn on the Camera–Not

We can get away with a lot when we are ‘live’. We can wander a bit from the outline the audience will forgive us.   After all, we have an audience with whom to interact. We take questions, we create debate, we tell those great war stories. 

Is Your Course Really a ‘Course’?

I’ve taught real estate professionals and affiliates how to train for over three decades. I’ve seen dozens of their ‘courses’. Unfortunately, most aren’t courses. They’re streams of information. They’re not well-organized. They don’t have the end in mind–objectives. They don’t have various delivery methods (teaching methods other than that old boring lecture). Even though those problems don’t show up so badly in the live classroom, they show up with a vengeance when going online.

You’ll Need These Four Strategies in your Online Course

How are you going to avoid droning on until you get to the end of that hour you’ve booked to train? Here are the four things you need in your online presentation or course:

  1. An blazingly good course organization, created from learning objectives (having the end in mind)*

*See my 3 models to create your presentation or course in Train the Trainer, my online version of my training course

     2.  An easy, engaging process to draw the attendee in and keep him/her interested (methods to avoid droning on forever in a lecture) (self-analysis, reflection, case studies to complete)

    3.  Interaction and idea exchange with others in the course (adults learn from others)           

     4. Action plans and reviews so you can see your attendees putting your concepts and skills to work 

Before You Choose that Seminar Guru’s ‘Training’ Course

You may decide to go outside your office to find online training. Does that course have those 4 attributes I listed above? Who is the course for? Does it have accountability? Does the course have a method for you to coach the agent to the course? What will the agent accomplish through taking the course?

Choosing the right online training can make the difference between ‘still in recession’ three months from now or ‘back up and running’ to profits.

Call me at 425-392-6914 if you have questions about how to switch successfully to online training.

Why reinvent the wheel right now? Take advantage of my online training program, Up and Running in Real Estate, created from my smash hit, the proven business start-up program for new agents– Up and Running in 30 Days. 

Catch a sneak preview here.

This online training for new agents (and seasoned agents who want a jump-start) has the attributes I listed above. There’s one more important component left out of others’ online training:

YOU

I want you to be able to fully support your agents’ success–and grab their loyalty forever. So, I have waived the $99 fee for Coaches Corner (the coaching component of Up and Running in Real Estate) for all who sign up prior to Sept. 1, 2020. To qualify, register at least 1 of your agents in the Up and Running in Real Estate program. See more here.

Lets create success together!

Questions? Call me and we’ll discuss whether this program would be a ‘fit’ for you and your agents: 425-392-6914.