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All Articles
4.1 min readPublished On: October 23, 2019Trainers: After Better Performance–or Just More Knowledge?
Trainers: Are you after better performance--or just giving them more knowledge? Are you standing in front of your students to [...]
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3.6 min readPublished On: October 15, 2019Trainers: How You Can Assure Your Students Get Value from your Course
You work hard when you provide training. How do you assure, though, that your attendees actually take home strategies they [...]
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3.2 min readPublished On: October 7, 2019Quick! Count the Number of Ways You Teach
How many ways do you teach--and how often do you change your delivery? Is your class boring--or exhilarating to your [...]
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3.5 min readPublished On: October 1, 2019Do You Know How Adults Like to Learn? What This Means to How You Teach
Think about your last classroom experience. Did the instructor teach like you liked to learn? How do you teach? Are [...]
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3.3 min readPublished On: September 24, 2019Trainers: Three Mistakes We Make in Starting a Course
How do you start your course? Is it encouraging, inviting, and accomplishes something? Or, do you just wander into your [...]
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2.9 min readPublished On: September 17, 2019Trainers: Setting Up Your Room for Optimum Learning
How many times have you walked into a training room to teach and found it arranged improperly? Here's how to [...]
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2.3 min readPublished On: September 10, 2019Drilling Down to Find Your Next Great Manager
Finding your next great manager requires you to think through exactly what you want. See my qualifications below. In my [...]
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2.9 min readPublished On: September 5, 2019How to Choose that Next Great Manager
It's probably the toughest thing we do--hire a manager. And, there's little information to help us. That's why I wrote [...]
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0.7 min readPublished On: August 26, 2019Your Mutual Expectations Dialogue
Do you explain your expectations in a friendly, yet firm manner? Or, do you just hope things work out and [...]
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- 0.7 min readPublished On: August 26, 2019
Your Mutual Expectations Dialogue
Do you explain your expectations in a friendly, yet firm manner? Or, do you just hope things work out and [...]
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- 1.2 min readPublished On: August 6, 2019
What are Your Standards and Expectations of your Agents?
Do your agents know what's expected of them? Or, is ANYTHING expected of them? What are your standards of practice? [...]
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4.3 min readPublished On: July 30, 2019Managers: Do You Say You ‘Have a Team’?
Do you tell everyone that your agents are a 'team'. Really? Read what it means to be a 'team', and [...]
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