[ctt template=”3″ link=”LoUns” via=”yes” ]You do a great job of letting the agent know everything you’re going to do for that agent. But, do you talk about and show the agent what you expect of the agent? [/ctt] Unfortunately, unlike most businesses that are clear in their performance expectations, we either skip this conversation entirely or gloss over it.
I have done 2 short videos on these very important topics. The first video addresses establishing standards (minimum expectations). The second video explains how to address these expectations with the agent. I’m including the first video today. In my next blog, I’ll show you the second video.