Got a minute? If you're a busy manager, that's about all you have. That's why Carla Cross, management coach, speaker, and author, has created this blog just for you, with ready-to-use tips to master management through people.

10 Things Your Agents Should Do for You and your Company


When agents interview, they understandably want to know what the company is going to do for them. A� In reverse, Do you tell them what your company expects from them?

Sobering thought: IfA� the company doesn’t expect anything from the agent, how much effort will they the company put out to see the agent is successful?

The Ten Things

From working as an agent for 8 years, and managing agents for almost two decades, Ia��ve drawn some conclusions about the a�?turnabouta��s fair playa�� that I believe agents owe managers. Ia��ve also listed these in Up and Running in 30 Days, to give agents a ‘heads up’. I believe if managers are willing to give 100% support through training and coaching each agent to success, agents need to give it their best, too. Here are agentsa�� ten commandments:

  1. Do the work. You know what it is!
  2. Dona��t argue.
  3. Dona��t make excuses for not doing your start-up plan.
  4. Dona��t tell the manager youa��ve been in the business two weeks and you have a better way.
  5. Do thank your manager frequently.
  6. Do tell other agents that you appreciate your managera��s efforts.
  7. Do tell other new agents you meet in other companies that you have a great manager.
  8. Dona��t bug other people in the office to find another answer because you didna��t like your managera��s answer.
  9. Dona��t change the Up and Running plan because you a�?dona��t like ita�?. (You just dona��t like lead generating, do you?)

10. Dona��t miss a coaching appointment!

Ia��d love to hear what you think of my a�?ten commandments.a�� Are there others you think are important? Before you hire an agent, get agreement on what you will do for the agent–and what that agent will do for you!

Getting agreement on what we both expect before deciding to work together is key to a happy partnership. The only surprises I want agents to have after they start are good ones!

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