Got a minute? If you're a busy manager, that's about all you have. That's why Carla Cross, management coach, speaker, and author, has created this blog just for you, with ready-to-use tips to master management through people.

10 Tips to Make your Training Pay Off


I’m getting ready to teach my Instructor Development course here in Washington state. To do that, I send a pre-course survey to find out what–and how–my ‘students’ are thinking. It tells me a lot about their expectations and experiences. Since training is on my mind, I thought I’d ask you:

How many of these 10 high pay-off tips do you have in your training now? Too many times we provide training because it helps us attract people to our company. Thata��s getting only a partial benefit! If you apply the 10 tips for training below, you will see your training pay off in increased productivity, lessened expenses, and much higher customer satisfaction and retention levels.

1. Clarify what you want the student to doa��during class, and after class.

2. How well do you expect the student to do that activity? Establish competency levels.

3. Make training a process, not an event. It takes 6-8 times of hearing something to begin to retain it!

4. Space your training for a�?spaced repetitiona�?. Skills cana��t be learned in one marathon session. If your objective is to develop skills, you must create layered, spaced, repetitious workshops.

5. There must be rest and reflection between practices. Scientists have proven that skills are not retained unless there is at least 4 hours between skill-developing sessions.

6. If ita��s skills training, three quarters of the time in class should be practicea��not teacher lecture.

7. Culturize as you train. The training should be from your point of view, your method of action, and your opportunity to create a strong culture within your training modules.

8. Get feedback from the skills training in your meetings. It reinforces the skills and encourages others to take part. Take your skills to a higher level with additional masterminding.

9. Use a facilitation approach, not a lecture approach. Instead of delivering the information via lecture during class, have the students read articles, interview beforehand, listen to audios, etc.

10. Expect accountability. The student should be highly accountable for practicing the skills and for competency learning.

How many of these 10 high pay-off training tips are you already using? Are you getting a pay-off from your training, or are you doing it because you think you have to have it?


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