Got a minute? If you're a busy manager, that's about all you have. That's why Carla Cross, management coach, speaker, and author, has created this blog just for you, with ready-to-use tips to master management through people.

What’s Your Score on Training that Pays Off?


August is my Trainers’ graph going up sledgehammerand Coaches’ Appreciation month. Here are 10 tips for training that pay off–and a chance for you to grade yourself on your training.

Too many times we provide training because it helps us attract people to our company. Thata��s getting only a partial benefit! If you apply the 10 tips for training below, you will see your training pay off in increased productivity, lessened expenses, and much higher customer satisfaction and retention levels. Please your students will be drawn to your courses!

Your a�?gradea��: Ia��ve asked you questions about whether you include each of these tips in your training. Give yourself a grade of A to F for each one, and an overall grade.

Those 10 Tips

  1. Clarify what you want the student to doa��during class, and after class. Do you start with course objectives?


  1. How well do you expect the student to do that activity? Establish competency levels. Do you establish competency levels, or just want the student to a�?heara�� it?


  1. Make training a process, not an event. It takes 6-8 times of hearing something to begin to retain it! How have you built repetition into your training?


  1. Space your training for a�?spaced repetitiona�?. Skills cana��t be learned in one marathon session. If your objective is to develop skills, you must create layered, spaced, repetitious workshops. Are you still training to different subjects for each module


  1. There must be rest and reflection between practices. Scientists have proven that skills are not retained unless there is at least 4 hours between skill-developing sessions. Are you trying to put too many hours into each training session?


  1. If ita��s skills training, three quarters of the time in class should be practicea��not teacher lecture. What other delivery methods are you using to provide variety and better learning?

Grade:Culturize as you train. The training should be from your point of view, your method of action, and your opportunity to create a strong culture within your training modules. Are you cobbling together your training from various people, or does your training get its foundation from your beliefs and values?


  1. Get feedback from the skills training in your meetings. It reinforces the skills and encourages others to take part. Take your skills to a higher level with additional masterminding. How are you integrating training into all your meetings?


  1. Use a facilitation approach, not a lecture approach. Instead of delivering the information via lecture during class, have the students read articles, interview beforehand, listen to audios, etc. How are you involving the students in the learning process?


  1. Expect accountability. The student should be highly accountable for practicing the skills and for competency learning. How are you building in accountability?


As you read these, how well did your training stack up?

Overall grade:

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