In an earlier blog, I gave you some tips to controlling audiences. There’s no reason your class attendees should feel the class is out of control. After all, it’s up to us to keep that class interested, interesting, and moving. Here are more tips to do just that.
1.A�A�A�A�A� Limit the general discussion. Youa��re behind time (you did time your class and put your time frame on your outline, didna��t you?). You see 5 hands raised and you need to move on. Herea��s the phrase:
a�?We have time for 2 more questions.a�?
2.A�A�A�A�A� Stop the chatty Kathys. There are a few techniques you can use that work.
a.A�A�A�A�A� Walk away from the a�?Kathya�� so she cana��t catch your eye and/or wave her hand in your face.
b.A�A�A�A�A� Ask each person to a�?write it downa�� first. (stops the hand jerking into the air!)
c.A�A�A�A�A� Ask the person to tell another person, not the whole group.
d.A�A�A�A�A� Ask for feedback this way: a�?What did you hear {your work partner} say that you really liked?a�?
3.A�A�A�A�A� Quit teaching only from the front of the room. Be sure you can walk down the aisle, and, if you have a mike, it allows you to do so. Making eye contact and respecting the learners in all parts of the room is graceful and effective.A�
Handling Really Tough Situations
Sometimes, once in a great while, someone just has a meltdown. If that happens, take a short break. Take that person out of the class (never, ever address a concern in front of others, or try toA� rival stand-up comedian, the sarcastic but always funny Don Ricklesa��you arena��t and youa��ll lose). Use this dialogue:
a�?Ia��m feeling badly {be sure and use the word a�?feelinga��} about whata��s going on in there. What can I do to make this a good learning experience for you?a�? Or, a�?We need to move ahead and cana��t seem to do so. What can I do for you so we can move ahead together?a�?
When all else fails, personally and privately invite that person out of the class.
Whoa��s Important?
The learning of the majority of the class is whata��sA� important. Ita��s up to you as training/facilitator/presenter to gain and use the skills that assure a great course experience.
Keep honing those skills, and thank you for dedicating your experience to our industry!
P. S. Dona��t forget to gain 42 Innovative Presentation Methods that increase your effectiveness, click here.
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Step-by-Step How To Train with New Techniques
Learn the 6-step process to create a great workshop, so you can create your own training workshop. Grasp the 3-part process to create a persuasive presentation to motivate your associates. Youa��ll get the most common mistakes trainers makea��and how to avoid them. Included in this practical, easy to implement guide:
30 Checklists and Outlines
Over 30 documents, checklists, and outlines you can immediately use with confidence, including
a�? A a�?cheat sheeta�� to put together a workshop in 10 minutes
a�? 2 ready-to-use teaching outlines
a�? An example of a student outline and a coordinating teaching outline (use as a guide to submit your outline to your Dept. of Licensing)
a�? 28 speakera��s tips
a�? Example of a training calendar
a�? A student evaluation form
a�? How to get students to attend: An effective marketing flyer
a�? 10 minute system to create a 1-3 hour training sessiona��one that works!
a�? Worksheet: How to create an in-office workshop
a�? 5 methods to build in student accountability and measurable results
a�? 6 ways to lose your a�?stage frighta��
a�? 6 ways to keep the audiencea��s attention
a�? 10 methods to a�?control troublemakersa�� in your audience
a�? 15 forms, systems and processes to create better training
a�? How to assure theya��ll participate in your training session
a�? How to build learning theory into your practical workshops
a�? How to avoid talking through an hour
a�? Attributes of effective new agent training
a�? Attributes of effective experienced agent training
a�? How to a�?timea�� your presentations so you end on time
a�? The 6 steps to build a workshop
