• 2.5 min readPublished On: August 15, 2017

    Trend: Consumers are Choosing Agents Differently

    Trend: Consumers are choosing agents differently. This is trend # 9 of 10 trends I've identified as very important for [...]

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  • 2.2 min readPublished On: May 3, 2012

    Do Your Agents Have a Trust ‘Issue’ with their Clients?

    Do your agents have a trust 'issue' with their clients? (Look for the Trust Evaluator link below. Use it with [...]

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  • 1.8 min readPublished On: July 29, 2011

    Real Estate Managers: Here’s What Buyers Want from your Agents

    Real estate managers: What do buyers really want from your agents? Yes, we can guess, but, do we really know? [...]

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  • 2.7 min readPublished On: July 24, 2011

    Are Your Agents Providing What Consumers Want?

    What does the consumer want? DeliveringA�to their satisfactionA�means more money, less time, and a better business fpr us. Wouldna��t you [...]

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  • 1.6 min readPublished On: October 8, 2010

    Your Clients Are Tattling on Your Agents

    What do you think clients think of agents in general--and who are they telling? A recent California Association of Realtors' [...]

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  • 2.6 min readPublished On: October 4, 2010

    Your Customer Service: Costing or Making You Money

    Have you ever met anyone who would admit they provided poor customer service? Ia��ll bet not. Yet, wea��ve all stood [...]

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  • 2.7 min readPublished On: May 16, 2010

    The One Thing You Should Teach All Your New Agents

    Having hired and trained probably hundreds of new agents, I know the myriad of questions they have. So, here's the [...]

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  • 1.9 min readPublished On: April 21, 2010

    Managers: Are Your Agents Raising or Eroding Trust?

    In my blog a few days ago, I talked about how agents need to a�?upa�� their trust establishment in this [...]

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  • 2.6 min readPublished On: April 12, 2010

    Why are our Clients Increasingly Unhappy?

    Why are our clients so much more critical of the real estate agent's service? The recent survey by the California [...]

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