- 2.5 min readPublished On: August 15, 2017
Trend: Consumers are Choosing Agents Differently
Trend: Consumers are choosing agents differently. This is trend # 9 of 10 trends I've identified as very important for [...]
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- 2.2 min readPublished On: May 3, 2012
Do Your Agents Have a Trust ‘Issue’ with their Clients?
Do your agents have a trust 'issue' with their clients? (Look for the Trust Evaluator link below. Use it with [...]
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- 1.8 min readPublished On: July 29, 2011
Real Estate Managers: Here’s What Buyers Want from your Agents
Real estate managers: What do buyers really want from your agents? Yes, we can guess, but, do we really know? [...]
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- 2.7 min readPublished On: July 24, 2011
Are Your Agents Providing What Consumers Want?
What does the consumer want? DeliveringA�to their satisfactionA�means more money, less time, and a better business fpr us. Wouldna��t you [...]
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- 1.6 min readPublished On: October 8, 2010
Your Clients Are Tattling on Your Agents
What do you think clients think of agents in general--and who are they telling? A recent California Association of Realtors' [...]
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- 2.6 min readPublished On: October 4, 2010
Your Customer Service: Costing or Making You Money
Have you ever met anyone who would admit they provided poor customer service? Ia��ll bet not. Yet, wea��ve all stood [...]
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- 2.7 min readPublished On: May 16, 2010
The One Thing You Should Teach All Your New Agents
Having hired and trained probably hundreds of new agents, I know the myriad of questions they have. So, here's the [...]
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- 1.9 min readPublished On: April 21, 2010
Managers: Are Your Agents Raising or Eroding Trust?
In my blog a few days ago, I talked about how agents need to a�?upa�� their trust establishment in this [...]
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- 2.6 min readPublished On: April 12, 2010
Why are our Clients Increasingly Unhappy?
Why are our clients so much more critical of the real estate agent's service? The recent survey by the California [...]
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