- 1.2 min readPublished On: August 6, 2019
What are Your Standards and Expectations of your Agents?
Do your agents know what's expected of them? Or, is ANYTHING expected of them? What are your standards of practice? [...]
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4.3 min readPublished On: July 30, 2019Managers: Do You Say You ‘Have a Team’?
Do you tell everyone that your agents are a 'team'. Really? Read what it means to be a 'team', and [...]
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3.3 min readPublished On: July 26, 2019No Training Calendar? How to Create a Great One Now
Every company says they have training. But, can you prove it? Does each program you present have a reason to [...]
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2.7 min readPublished On: June 26, 2019Onboarding: Those Critical First Seven Days
Onboarding: Those critical first seven days. Find out why that first week is so critical. First: What does new agent [...]
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3.6 min readPublished On: June 21, 2019Onboarding: Is It Causing Retention or Attrition in your Comany?
Onboarding: Is it causing attrition or retention in your company? Do you know? Do you know how awesome (or not) [...]
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- 1.2 min readPublished On: June 13, 2019
The BEST Teaching Method to Prepare Them for Action
Recently, I was consulting to a training series. Here's how the trainer introduced making calls to clients: "Okay. Get out [...]
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1.7 min readPublished On: June 3, 2019Four Ways to Avoid Boring Them to Tears!
Here are four ways to avoid boring them to tears in a training session. I just sat in on a [...]
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1.4 min readPublished On: May 14, 2019Top Tips for Trainers: Use the Case Study–Video
Top tips for trainers: Use the Case Study. This month, I'm focused on helping trainers refine their skills. So, I'll [...]
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2.6 min readPublished On: May 6, 2019How NOT to Have an Out-of-Control Classroom!
Here's how not to have an out-of-control classroom! In an earlier blog, I gave you some tips to controlling audiences. [...]
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