- 3.3 min readPublished On: September 24, 2019
Trainers: Three Mistakes We Make in Starting a Course
How do you start your course? Is it encouraging, inviting, and accomplishes something? Or, do you just wander into your [...]
Read more
- 2.9 min readPublished On: September 17, 2019
Trainers: Setting Up Your Room for Optimum Learning
How many times have you walked into a training room to teach and found it arranged improperly? Here's how to [...]
Read more
- 2.3 min readPublished On: September 10, 2019
Drilling Down to Find Your Next Great Manager
Finding your next great manager requires you to think through exactly what you want. See my qualifications below. In my [...]
Read more
- 2.9 min readPublished On: September 5, 2019
How to Choose that Next Great Manager
It's probably the toughest thing we do--hire a manager. And, there's little information to help us. That's why I wrote [...]
Read more
- 1.2 min readPublished On: August 6, 2019
What are Your Standards and Expectations of your Agents?
Do your agents know what's expected of them? Or, is ANYTHING expected of them? What are your standards of practice? [...]
Read more
- 4.3 min readPublished On: July 30, 2019
Managers: Do You Say You ‘Have a Team’?
Do you tell everyone that your agents are a 'team'. Really? Read what it means to be a 'team', and [...]
Read more
- 3.3 min readPublished On: July 26, 2019
No Training Calendar? How to Create a Great One Now
Every company says they have training. But, can you prove it? Does each program you present have a reason to [...]
Read more
- 2.7 min readPublished On: June 26, 2019
Onboarding: Those Critical First Seven Days
Onboarding: Those critical first seven days. Find out why that first week is so critical. First: What does new agent [...]
Read more
- 3.6 min readPublished On: June 21, 2019
Onboarding: Is It Causing Retention or Attrition in your Comany?
Onboarding: Is it causing attrition or retention in your company? Do you know? Do you know how awesome (or not) [...]
Read more