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1.2 min readPublished On: August 6, 2019
What are Your Standards and Expectations of your Agents?

Do your agents know what's expected of them? Or, is ANYTHING expected of them? What are your standards of practice? [...]
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4.3 min readPublished On: July 30, 2019
Managers: Do You Say You ‘Have a Team’?

Do you tell everyone that your agents are a 'team'. Really? Read what it means to be a 'team', and [...]
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3.3 min readPublished On: July 26, 2019
No Training Calendar? How to Create a Great One Now

Every company says they have training. But, can you prove it? Does each program you present have a reason to [...]
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1.7 min readPublished On: July 1, 2019
What Do Your Agents Think about your Onboarding Process?

Is your onboarding process creating loyalty or 'buyer's remorse'? What do your agents think about your onboarding process? In my [...]
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2.7 min readPublished On: June 26, 2019
Onboarding: Those Critical First Seven Days

Onboarding: Those critical first seven days. Find out why that first week is so critical. First: What does new agent [...]
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3.6 min readPublished On: June 21, 2019
Onboarding: Is It Causing Retention or Attrition in your Comany?

Onboarding: Is it causing attrition or retention in your company? Do you know? Do you know how awesome (or not) [...]
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1.7 min readPublished On: June 3, 2019
Four Ways to Avoid Boring Them to Tears!

Here are four ways to avoid boring them to tears in a training session. I just sat in on a [...]
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2 min readPublished On: May 29, 2019
A Great Way to Teach: The Case Study

Here's a great way to teach: the case study. It's a technique almost every trainer/presenter can use to break up [...]
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1.4 min readPublished On: May 14, 2019
Top Tips for Trainers: Use the Case Study–Video

Top tips for trainers: Use the Case Study. This month, I'm focused on helping trainers refine their skills. So, I'll [...]
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