4.3 min readPublished On: July 30, 2019Managers: Do You Say You ‘Have a Team’?
Do you tell everyone that your agents are a 'team'. Really? Read what it means to be a 'team', and [...]
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3.3 min readPublished On: July 26, 2019No Training Calendar? How to Create a Great One Now
Every company says they have training. But, can you prove it? Does each program you present have a reason to [...]
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2.7 min readPublished On: June 26, 2019Onboarding: Those Critical First Seven Days
Onboarding: Those critical first seven days. Find out why that first week is so critical. First: What does new agent [...]
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3.6 min readPublished On: June 21, 2019Onboarding: Is It Causing Retention or Attrition in your Comany?
Onboarding: Is it causing attrition or retention in your company? Do you know? Do you know how awesome (or not) [...]
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- 1.2 min readPublished On: June 13, 2019
The BEST Teaching Method to Prepare Them for Action
Recently, I was consulting to a training series. Here's how the trainer introduced making calls to clients: "Okay. Get out [...]
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1.7 min readPublished On: June 3, 2019Four Ways to Avoid Boring Them to Tears!
Here are four ways to avoid boring them to tears in a training session. I just sat in on a [...]
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1.4 min readPublished On: May 14, 2019Top Tips for Trainers: Use the Case Study–Video
Top tips for trainers: Use the Case Study. This month, I'm focused on helping trainers refine their skills. So, I'll [...]
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2.6 min readPublished On: May 6, 2019How NOT to Have an Out-of-Control Classroom!
Here's how not to have an out-of-control classroom! In an earlier blog, I gave you some tips to controlling audiences. [...]
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4.1 min readPublished On: April 29, 2019Does Your Course ‘Fit’ the Adult Learner?
Does your course 'fit' the adult learner? May is my designated Trainer Appreciation Month. So, I'm writing a blog series [...]
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