Coaching

Trainers: Are you after better performance--or just giving them more knowledge? Are you standing in front of your students to [...]

Finding your next great manager requires you to think through exactly what you want. See my qualifications below. In my [...]

It's probably the toughest thing we do--hire a manager. And, there's little information to help us. That's why I wrote [...]

Do your agents know what's expected of them? Or, is ANYTHING expected of them? What are your standards of practice? [...]

Do you tell everyone that your agents are a 'team'. Really? Read what it means to be a 'team', and [...]

Is your onboarding process creating loyalty or 'buyer's remorse'? What do your agents think about your onboarding process? In my [...]

Here are four ways to avoid boring them to tears in a training session. I just sat in on a [...]

Here's a great way to teach: the case study. It's a technique almost every trainer/presenter can use to break up [...]

Does your course 'fit' the adult learner? May is my designated Trainer Appreciation Month. So, I'm writing a blog series [...]