Got a minute? If you're a busy manager, that's about all you have. That's why Carla Cross, management coach, speaker, and author, has created this blog just for you, with ready-to-use tips to master management through people.

Archive for facilitating

assignmentTrainers: What do your students do AFTER they leave your class? Wouldn’t it be great if they immediately put your ideas and skills to work?Unfortunately, too many attendees don’t know how to do that. Instead, they take notes on what you say! Flattering, but not very action-oriented….

How do you help your students translate what you communicate, plus the experiences they have in class, to real life? Include an action plan in your outline. Including this step increases your adult learnera��s desire and ability to create practical action steps to implementing the concepts and skills you are teaching.

Adult learners many times dona��t have the skills to translate the concepts youa��re teaching to a�?real lifea��. Using the Action Plan process teaches them to learn better.

How and When to Use the Action Plan

First, put the action plan ‘template’ toward the beginning of your outline. Introduce it, and suggest your attendees use it to capture action ideas. I sometimes ask the attendees to take it out of their outline so it will be handy for them anytime they get an idea.

Put In some Reflection Time

Do you use a method to a�?stop, look, and listena�� in your coursesa��a kind of natural a�?pausea��a��to help people apply your concepts, ideas, and exercises to real life? Be sure to put a summary at the end of each of your sections, and give your attendees time to reflect on what they’ve learned–and how they will put it into action.

Now, armed with their action plans and your course summaries, your attendees will have a much better chance of taking home that learning!

Expert Guidance to Write that Great Course!

SSS_coverIf you’re serious about writing that great course, this is the resource for you. Step by step, Carla Cross, who has written courses for Re/Max, Better Homes and Gardens, Keller Williams Realty, GMAC, Royal LePage, and CRB, shows you exactly how to create your course and your outline. And, for those Washington state instructors, she shares tips on how to get your course approved for clock hours.

By the way, this resource includes an action plan template for you, too.

This resource is digital. You will get access immediately.

Introductory bonus: Keys to a Killer Introduction


2 instructional videos
Templates to use as guides for course creation
Examples of courses
2 ‘cheat sheets’ to write your course modules
Guidance in how to get your course approved in Washington state.

With 95 pages, this resource, along with the 2 instructional videos, shows you exactly how to create a course that has substance, sizzle, and ‘sell’!

Thank you for a wonderful class on writing a course. This practice and hands on class has given me the confidence and tools I need to move forward with my course curriculum. I feel I have been given a business race car and I can move forward towards my dream of training agents across the country. A�Mary Lee, former head of training for Windermere Real Estate, Spokane, Wa.

Introductory price:A� $149A�A� Click here for more information and to order. You’ll get immediate access to the 95-page resource guide and 2 instructional videos.



If you’re in management you probably have had to get up in front of 2-2000 people once-in-awhile. And, if you’re like most people, you’re at least a little tenuous. As a long-time ‘trainer of trainers’, and a speaker, I’ve developed some easy methods to gain confidence, relax, and actually look forward to being in the spotlight.

Here are five best tips:

1. Practice.
I know it’s old-fashioned, but, as a pianist my whole life, I know nothing reduces anxiety like practice. If you know what to expect already from your practice, your anxiety level goes way down and your confidence goes way up.

2. Envision success.
Create a picture of your mind about ‘after the event’. See the people clapping for you. See them smiling. Hear the applause and the positive comments. Feel the warmth coming to you like a comforting blanket. Then, if you have a moment of ‘white noise’ in your head, it won’t rattle you forever, because you are keeping the end firmly in mind–and it’s a stunning end!

3. Pretend you’re Johnny Carson
Remember when Johnny did The Great Carsoni with Ed McMahon? Most of the fun was when Johnny fouled up. Those were the biggest laughs. When you practice, and envison the end, you can relax and let the unexpected become reasons to laugh with the audience. (and you won’t worry about being ‘funny’….)

4. Create a great introducction
I learned, as a member of National Speakers’ Association (NSA), always to write my own introduction. I’ve found that listening to nice things about me (even if I did write them!), is a confidence-booster and has a calming effect.

5. Take a class in presentations/facilitation
So much of our anxiety comes from the feeling we don’t know how to prepare. We don’t know what’s going to happen. Taking a course (such as the one I teach, Instructor Development Workshop), gives you the processes and the skills to put together a presentation, workshop, or keynote that always works for you.

Becoming a confident, competent presenter doesn’t happen overnight. But, it is worth your investing in yourself to discover it can be very enjoyable–and meaningful to your audience–for you to share your talents–in a skilled, creative fashion.