• 2.2 min readPublished On: July 16, 2009

    How to Create a Follower or a Fan….from a Musician’s Perspective

    I just created a 'fan' page for Carla Cross & Co. on Facebook. It occurred to me that the words [...]

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  • 1.5 min readPublished On: July 6, 2009

    The ‘M’ Word that is Really Magic

    As managers, we agonize over how to motivate our agents/employees. Yet, we generally know little about how motivation really works. [...]

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