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Got a minute? If you're a busy manager, that's about all you have. That's why Carla Cross, management coach, speaker, and author, has created this blog just for you, with ready-to-use tips to master management through people.

Archive for Trends


Christian Louboutin Ankle Boots

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Louboutin ankle boots are don’t-miss collections in modern women`s shoe wardrobe for their sophisticated look. Mid-heel and soft red sole make you walk comfortably. Classic black leather Louboutin ankle boots for women bring you elegant appearance, and can be a winning complement to your go-out look. Made of impeccable suede upper and broad 100mm, this Louboutin style boots convey simple beauty, and some styles with Louboutin leopard are in sultry sexy. You can choose classic smooth white Louboutin shoes to add you a touch of chic, or special style as ankle boots with perfect dose of color or with hybrid silhouette in rose and black to enliven your look. You won’t feel down with Louboutin ankle boots for women.

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Christian Louboutin Sneakers Men

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Christian Louboutin sneakers are casual shoes with extremely soft rubber soles. Classic version and some special designs like sneaker sandal, ultra luxurious denim python with silver spikes are available in Christian Louboutin shop. Many styles of Louboutin sneakers for men are covered with spikes. Multi-level spikes, velours spikes, and gunmetal spikes, etc. The rivets, whether on the toe or the whole vamp make you one of a kind. Louboutin sneakers have various vamps for your choice. You can choose simple white leather version for your day to day look, or leopard python version for masculine look. And you choose either high tops sneakers or low tops one as you like. Unique design and exceeding comfortable, Louboutin sneakers will get you through all the seasons to come.

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Christian Louboutin Loafer Men

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Modern man who upholds gorgeous low-key would like to get one alluring Christian Louboutin loafer as his accompaniment. The version of Louboutin Loafers covered with dazzling golden spikes on the suede vamp will have you turning heads all season long. Other versions with exquisite black python, navy veau velours or chic black leather are available in Louboutin Canada. Some styles have special embellishments or patents adorned with them, beautiful spiked tassels, artwork of famous person and so on, all of them are unique designs that can make you unparalleled in your look. Classic soft Christian Louboutin red sole and sophisticated shape, you will find loafer of Louboutin is really walkable. Louboutin men loafers will certainly become a welcome addition to your shoe wardrobe.

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Christian Louboutin Espadrilles Men

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It will be a truly summer with a pair of Christian Louboutin espadrilles. Christian Louboutin espadrilles for men, featuring comfortable linen sole can save you from uncomfortable feeling or pain and are perfect for your go-to vocation look for summer. There are diversified vamps and colors for your selection, supple veau velours vamp, calf leather vamp, luxurious multicolored woven leather vamp and so on. Adding a touch of laidback feeling to your more casual looks, you deserve one of Louboutin espadrilles. Some espadrilles of Louboutin men will be your favorite, made of classic handcrafted black leather with a distinguished mustache adorned on the upper vamp, this espadrille can add a touch humor to you. Other funny embellishments like gorgeous pineapple and Louboutin crest certainly can enliven your look.

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Christian Louboutin Derby Men

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Christian Louboutin men shoes derby style is perfect for modern gentleman who is looking for new style to his red sole collection. Featuring a sleek and classic look, the Louboutin men derby in camel suede is in lightweight appearance, so this derby version is very perfect for warm weather months and can add red sole sophistication to your on and off-duty look. Some derbies made of classic black leather, featuring a fashionable pointed toe are a must-have staple in your Louboutin collection. Sublime oxford style or cap-toe oxford style which is perfect to set up your looks, if well matched with close-fitting pants, you will seem to be full of youth and gentility. Exquisite craft work and sophisticated look, you will rely on it for many seasons to come.

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Christian Louboutin Men Boots

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Every modern man who knows fashion needs Christian Louboutin boots. Sophisticated shape of Louboutin boots adds handsome and chic feeling to you. The timeless classic easy-to-wear style works with almost all kinds of boots. Of course there are still some ultra masculine boots provided for you. Various kinds of material, such as soft camel suede, havane calf leather and striking black leather are available. One of the classic version which featuring a thin sole and narrow heel, and in soft camel suede vamp, has been the best-selling these days. You can choose one stylish boot you are fond of in Louboutin boutique to accompany. Boots of Christian Louboutin red sole whether for Autumn/Winter or Spring/Summer are all in elastic detail for flexibility comfort.

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small write outlineIn an earlier blog, I gave you some tips to controlling audiences. There’s no reason your class attendees should feel the class is out of control. After all, it’s up to us to keep that class interested, interesting, and moving. Here are more tips to do just that.

1.      Limit the general discussion. You’re behind time (you did time your class and put your time frame on your outline, didn’t you?). You see 5 hands raised and you need to move on. Here’s the phrase:

“We have time for 2 more questions.”

2.      Stop the chatty Kathys. There are a few techniques you can use that work.

a.      Walk away from the ‘Kathy’ so she can’t catch your eye and/or wave her hand in your face.

b.      Ask each person to ‘write it down’ first. (stops the hand jerking into the air!)

c.      Ask the person to tell another person, not the whole group.

d.      Ask for feedback this way: “What did you hear {your work partner} say that you really liked?”

3.      Quit teaching only from the front of the room. Be sure you can walk down the aisle, and, if you have a mike, it allows you to do so. Making eye contact and respecting the learners in all parts of the room is graceful and effective. 

Handling Really Tough Situations

Sometimes, once in a great while, someone just has a meltdown. If that happens, take a short break. Take that person out of the class (never, ever address a concern in front of others, or try to  rival stand-up comedian, the sarcastic but always funny Don Rickles—you aren’t and you’ll lose). Use this dialogue:

“I’m feeling badly {be sure and use the word ‘feeling’} about what’s going on in there. What can I do to make this a good learning experience for you?” Or, “We need to move ahead and can’t seem to do so. What can I do for you so we can move ahead together?”

When all else fails, personally and privately invite that person out of the class.

Who’s Important?

The learning of the majority of the class is what’s  important. It’s up to you as training/facilitator/presenter to gain and use the skills that assure a great course experience.

Keep honing those skills, and thank you for dedicating your experience to our industry!

P. S. Don’t forget to gain 42 Innovative Presentation Methods that increase your effectiveness, click here.


Tips, Tricks, and Just Plan Great Strategies for the Real Estate Trainer

It’s harder than ever to provide effective training today. So, we need all the new strategies we can get! The Ultimate Real Estate Trainer’s Guide helps you through all types of situations, and provides dozens of ideas for you to use. See it here. 164 pages/4 audio CDs.   $129.95 plus shipping.  Click here to find out more.

Step-by-Step How To Train with New Techniques

Learn the 6-step process to create a great workshop, so you can create your own training workshop. Grasp the 3-part process to create a persuasive presentation to motivate your associates. You’ll get the most common mistakes trainers make—and how to avoid them. Included in this practical, easy to implement guide:

30 Checklists and Outlines

Over 30 documents, checklists, and outlines you can immediately use with confidence, including

• A ‘cheat sheet’ to put together a workshop in 10 minutes
• 2 ready-to-use teaching outlines
• An example of a student outline and a coordinating teaching outline (use as a guide to submit your outline to your Dept. of Licensing)
• 28 speaker’s tips
• Example of a training calendar
• A student evaluation form
• How to get students to attend: An effective marketing flyer
• 10 minute system to create a 1-3 hour training session—one that works!
• Worksheet: How to create an in-office workshop
• 5 methods to build in student accountability and measurable results
• 6 ways to lose your ‘stage fright’
• 6 ways to keep the audience’s attention
• 10 methods to ‘control troublemakers’ in your audience
• 15 forms, systems and processes to create better training
• How to assure they’ll participate in your training session
• How to build learning theory into your practical workshops
• How to avoid talking through an hour
• Attributes of effective new agent training
• Attributes of effective experienced agent training
• How to ‘time’ your presentations so you end on time
• The 6 steps to build a workshop

Click here to order.

As I’m doing this blog, I am reminded that it’s mid-year–a great time to evaluate our progress. So, in this blog, I’m providing you an evaluation we use in our Leadership Mastery coaching program. Things have changed so much in all of business–and, in real estate. Yet, I find many managers are managing just like they did 10 to 20 years ago! To keep up–and, best, stay a bit ahead, we need to constantly evaluate ourselves, and, as my friend Gary Keller says, ‘re-invent ourselves’.

The Performance World KNOWS  About Evaluation

When I was growing up, I focused on becoming a good–okay, great–musician. Part of that was being evaluated by others regularly. I learned four things about performance evaluation:

1. Evaluating yourself is a good thing–but it’s not enough

2. You must be honest with yourself when you evaluate yourself

3. You need good evaluation tools–you have to know what good performance looks like

4. You need someone else to evaluate your performance, too (like a competent coach)

The Link to the Management Evaluator

Take about 10 minutes and evaluate yourself in the areas I believe are most important for a manager’s success. Here’s the link:  Click here.

Note to general managers or owners who manage managers: This is an excellent tool to use during business planning, so you’ll know the training and coaching your managers want and need.

It’s What Happened When We Weren’t Looking that Defeats Us….

I just finished the 4th edition of Up and Running in 30 Days, the new agent’s business start-up plan. To do this, I updated the trends, and told new agents what those trends should mean to them as they start their businesses. But, let’s talk about trends from a management perspective. Are you anticipating them or chasing them? The last few blogs were concerned with trends and management long-term habits. It’s hard to change those habits. One way to convinnce yourself, though, that it really is time to make some changes is to look at current trends and see if you are 

recognizing them

watching them


anticipating them and implementing new strategies

 Being able to identify a trend or micro-trend is an art and a science. It’s difficult for us brokers to step back and look at a bigger picture, because we are so busy running our businesses. And, many of our models of success –and successful businesses–are based on old business practices (like hiring everyone who walks in the door). “If it works, don’t break it” is our favorite mantra. Yet, that very philosophy has lowered our commission structures, threatened our consumer base, and made our good agents unhappy with our offices (if we’re keeping non-producers and have no standards).

 Getting a ‘whack up the side of the head’ from this very challenging market now may be enough for us to take another look at our business practices and ask, “Is that the best we can do?” 

How to Proceed. Choose one area of concern that you have with your business. (Hint: the foundation of all change in a real estate office is the implementation of standards). Write a plan for implementing that change. Take action in one area, and you will see how it positively affects other areas. Mentally get out of real estate for awhile. Look at other successful businesses to see how they handle their customers, their employees, their standards. Get a coach or consultant to help you as you make these changes, so you do these things with purpose, congruent to your core values. There are some of you reading this that will actually change the industry for the better!



Whack: Toss the mantra ‘our agents are our customers’. The real customer is demanding we pay attention to them—or else.  

Many brokers call their agents their ‘customers’. We thought that, by calling our agents our customers, we would please them, create loyalty and forge recruiting tools. This trend of calling agents ‘customers’ was a reaction to the old-style ‘father knows best’ management. Not a bad thought, but, unfortunately, too limiting. We assumed that, if we provided the services agents wanted, everything would be wonderful.

That thought process has sure gotten us into trouble. Why? Because we forgot that the person who actually pays commissions is called a ‘buyer’ or a ‘seller’—the end user. If the end user is unhappy, they vote with their feet. The result of our lack of focusing on the end user is plummeting commissions and alternative ‘agent-lite’ companies, relying much more on technology than personal service. 

The bigger business world got it long ago. When is the last time you were asked about the level of service in a business you were using? I’ll bet you are asked at least once a week. The bigger world of business discovered long ago that they had to satisfy the needs of the consumer-and that those needs were escalating by the minute. 

How do we put the real consumer first, providing the services that make them so happy they would never leave us?


  1. Quit hiring non-committed agents. They simply will not do the work, create a business, and serve consumer needs to warrant a ‘generous’ commission
  2. Establish standards of production for your agents. What do you expect of them—and when?
  3. Accept that a low-producing agent cannot and does not provide excellent service—and the consumer knows that
  4. Pretend you are a consumer. Which of your agents would you want to work with? Which of your agents wouldn’t you want to buy a home from?

If your agents aren’t your customers, what are they? Perhaps partners, as one very successful franchise has termed them. You decide. 

Get Real Leadership Strategies

Do you want to step into a better leadership style? Be more effective? Recruit more and better? I’ve created a very special, unique program for managers and owners: Once a month I share a specific leadershp strategy to recruit, choose, train, coach, and retain winners. These are proven strategies to get you out of a rut, take you past crisis management, and energize and inspire your team. See more at 365 Leadership. This new series closes for enrollment March 15. Find out more here.


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