Got a minute? If you're a busy manager, that's about all you have. That's why Carla Cross, management coach, speaker, and author, has created this blog just for you, with ready-to-use tips to master management through people.

Archive for digital training

We’re training more but are we getting more results? Watch this quick video to see how you can increase your training results dramatically–just by thinking differently.

Struggling to create or refine that course? Join our Trainers’ Masterminds, where we work on presentation skills and polish your course. This includes live and online deliveries. We meet via Zoom once a week for 8 weeks. This is a small, participative work group that gets results. Carla is your coach.

Call 425-392-6914 or email carla at carla@carlacross.com to learn more. 

Here are three hot tips to get them to go to training. This month, I’m featuring training. 

Here are 3 surefire ways to get your agents to attend—and get recruits to attend, too! This is from Jodi Sipes, senior coach and great instructor.

1) Leverage Affiliates
Title representatives, mortgage brokers, escrow companies, home inspectors, and others can support your training calendar by adding lunches and other incentives to improve attendance. The best benefit is that this is a win for everyone, and forges bonds between agents and affiliates. The benefit for the affiliate: They get in front of your agents and get to know them—building trust. The benefit for the agents: They get hands-on training from people who are “out there doing it now,” and they get to know a variety of affiliates so they can decide if they would like to do business with them.

2) Create Positive Expectations for their Accomplishments
For new agents, create a booklet that details all the classes you expect them to attend in their first year. You can use this to set mutual expectations at the time of hiring. Create dates for them to attend. Check off each class as they complete it, and celebrate their growth! Everyone should celebrate when they get their first listings and sales, too. The booklet helps them keep it all straight, and is a tool for you to keep track of their progress, as well. Yes, it’s fine to have a digital checklist. But, we believe what we see. We really tune in to tactile, too. So, take advantage of the various ways people learn and access their emotions.

3) Be Lavish in your Recognition/Improved Performance
Have drawings or special prizes and recognition at meetings for the agents who grow to a new level through the office training. Use their testimonials when you market the classes to your agents. Get creative ! Use audio and video testimonials. When an agent admires the performance of another, they will want to model what they do.

It’s  a Process, not an Event

Putting together world-class training is a process, and will not be all you want it to be right away. It takes planning, support from your agents and affiliates, and time to catch on and develop. You can grow and improve each year!

More in New Agent Development SystemsWhat is a ‘new agent development system?‘ It is an integrated system of coaching and training to take your new agent from his first day in the office, through initial training, and coaching to success.  

We are here to support your agent development systems. Talk to us about coaching you in developing world class training with our knowledge and systems. You’ll go further faster, and have time to do all the other management duties you know you should be doing!

audience sleepingHow to get them to attend training?

A common complaint of managers is that they can’t get their agents to come to training. For the next few weeks, I’m concentrating on training.  Why? Because it should be a huge part of your value proposition. After all, you can’t just recruit them–can you? You need also to have a complete development system. Coaching and training ARE a huge part of that agent development system.

Having trouble getting them to training? I turned to one of our senior coaches, Jodi Sipes, M. A. Here, Jodi shows you how to market your training to attract your agents and get them excited as students. Jodi’s advanced education in adult learning, plus her years of experience creating and implementing exceptional training for new agents, gives her a unique perspective.

Don’t be Dull! Set up Themes to Pique the Curiosity and Up the Attendance

Don’t just list the topics you are going to present. Create themes. For example: Listing month! New Year Planning! Spotlight on Buyers! Now that you have the over view of training and components put together, make sure that they compliment and support each other. For instance, when you are training new agents with the Up and Running in Real Estate training schedule, you should have supplementary training/practice days in your office. This is also a great place for experienced agents to grow as trainers—plus, their time will be saved, as they will teach everyone at once, instead of having a bunch of new agents knocking on their door with questions all the time.

Get Creative! Give it a Provocative Title

We see lots of training calendars in our training consulting. Most of them are dull as old brick! Don’t just list the topic. Instead, get creative. Make the topic interesting, even provocative. Put a new ‘spin’ on the topic. For ideas, read the names of programs given at your state and national Realtor conventions. Some of the topic names are really creative!

Give it a Double Punch for Double Learning

Don’t just teach the curriculum. Find ways to expand that subject from all the angles. For example: When you have a new agent training section on listing presentations you should have a top Realtor from your office give a demonstration on an effective listing presentation or an effective CMA. When you work with Buyer’s presentations, have a lender come explain the issues and requirements buyers face. Lead follow up and business planning create a good time for software vendors to show their programs. Marketing sections offer an opportunity for affiliates to show how they can support agents, and for vendors to show how their products can support agents. These supplementary classes are great for all agents of all levels.

Alternate Formal with Casual for the Unexpected

It’s also great to incorporate casual (brown-bag lunch—agent “Rap” session) support groups to encourage agents to share their ideas and frustrations. This creates a “teamwork” feel to your office, and helps agents through current challenges. When the manager shows up at these for the first part, agents can get their questions answered in a format that answers these for many agents—saving the manager time!

Putting together world-class training is a process, and will not be all you want it to be right away. It takes planning, support from your agents and affiliates, and time to catch on and develop. You can grow and improve each year.

We are here to support your agent development systems. Talk to us about coaching you in developing world class training. You’ll go further faster, and have time to do all the other management duties you know you should be doing.

LM CoverAre Your Agents Developing Quickly?

Let us help you create a recruiting, coaching, and training plan that works to get you–and them–more productivity faster. We’ll help you career complete Career Development Systems for both new and seasoned agents. Now, you have systems. You can expand. you can relax a little. Why not check out Leadership Mastery Coaching with a complimentary consultation?

Recently, Real Estate Bees, a real estate educational site, asked us coaches about our opinions and business as #COVID hit the industry and #real estate coaches. You may be surprised at some of the responses. It’s a pleasure to be named one of these #real estate industry experts –along with my cohorts on this site.

Here’s the article:

Covid Impact on Real Estate Coaches.

How has this business pivot affected your business?

How to Organize Your Virtual Presentation for Greatest Impact

You had three hours to give your presentation live. Now, you’re going to give that presentation #virtually. Not so fast. You just can’t keep them riveted to you online for three hours! You’ll need to take out the paring scissors and cut your presentation to under an hour. Why? Because that’s all the time you can expect people to stay focused on you. If you wonder if that’s true, ask attendees how long they can stay focused on an #online presentation? When I asked, 50% said ten minutes or less. So, give up on the long, tedious virtual presentations. That means you’ll have to do some re-organization before you turn on that camera.

Overall Organization that Works

I just read an article in Training magazine by one of my heroes, Bob Pike. Author of 30 books, and founder of an international training organization, Bob’s advice is always expert, practical, and proven. Here are some of the points he made to create effective #virtual presentations, along with my points and comments.  

Compare Your Presentation

Right now, draw your online presentation organization.

Do you have an introduction? How long is it? (no more than two minutes)

Do you have a planned ending? Does it involve your participants?

How long are you talking before you involve your audience? Are you involving them at the beginning?

How many times do you #involve your audience within those 45 minutes? (at least every 4 minutes)

How varied are your #attendee activities? How are you keeping attendee attention during your virtual presentation?

Give Me Your Rating

How would you rate the presentations you’ve attended lately–on a scale of 1 to 10? Why?

Build this into your training; get better audience attention.

According to my informal surveys, real estate trainers say that keeping the audience’s attention is their biggest challenge. Here’s an easy and fun way to put a great motivator into your online training.

Behavior that’s rewarded is repeated.

Reward the Behaviors You Want

What do you want your attendees to do? Pay attention, coordinate with each other, do work outside class? Decide first what is important o you–and them. Then, choose some rewards for the behaviors you want in your virtual classroom.

Behavior Wanted: Put the Ideas to Work after Class

Recently, I did a webinar on how to convert your classroom course to online.  I wanted to help attendees take these ideas and immediately apply them to their courses. I was concerned that, because there was lots of material in a short period of time, attendees could be overwhelmed and not know how to start. So,  I promised I’d send my Big Ideas in a Little Book to the first 10 people who emailed me after the webinar, telling me what they were going to implement right away.

I will also follow up with my ten ‘winners’ to find out how they’ve implemented their ideas. This can form another blog or article, and give them some publicity (if they want it), too.

Question: What ‘reward’ could you offer to participants for finishing work, or promising to put to work some of the ideas in your webinar?

To the left is another example. In my Train the Trainer distance learning program (15 clock hours), I’ve created ‘badges’ that are rewarded for good work. This is just one way I can show that I appreciate the work and dedication of the participants.

Rewards for Doing the Work

A large real estate company I consult to decided to put their initial training course online. Although I know it’s not as simple as turning on the camera, I still found a myriad of operations that needed to be addressed. But, most importantly, I wanted to address the motivation issue. How could I keep the attendees’ attention and compel them to do the work outside class?

Three Solutions

  1. Provide small, immediate rewards for doing the work. Studies show that small rewards, awarded immediately, work much better than big rewards held back until weeks into a course. So, I asked affiliates to provide small rewards that will be handed out (virtually) each week for those who finish all the work.
  2. Reward through creating accountability partners. We’re also pairing up people, and will create some awards for partners who finish the work.
  3. Public” acknowledgment.  The training manager will de-brief attendees at the beginning of each session, and choose ‘heroes’ to acknowledge (those who have done outstanding work).

How do you use rewards as motivators in your online classes?

Help is Here…. 

Want some help in taking your classroom online? Want to get great attention, better long-term learning, and enthusiastic attendees? Call me at 425-392-6914 or email me at carla@carlacross.com. I’d love to put my three+ decades of working with real estate trainers just like you to work to make online training fun, fast, and rewarding!

Your classroom style is awesome! How does it translate to virtual delivery?

You’re great in the classroom. So, are you great on camera? Maybe, maybe not. 

What Makes Us Effective in the Classroom

Most of the time, real estate presenters use lecture and discussion to deliver their messages. It works ‘live’ because we have energy, we have physical presence, and we can add movement to keep the audience’s attention. We even use a high range of vocal inflections. Even though lecture and discussion delivery methods don’t get much participation from audiences, they still can work in short presentations because of the energy, presence, movement, and dynamics we use in the classroom. 

On Camera, It’s a Different Game

Unfortunately, when we present online, we lose

  • our physical presence
  • much of our physical energy
  • our ability to move around
  • our ability to approach the audience and create dialogue with them
  • our ability to use a wide range of vocal dynamics

Using Alternative Teaching Methods Online

When we’re teaching online, we have to stretch our skills and employ some different teaching methods to get participation and keep the audience’s attention. These include:

  • Using break-out rooms
  • Using handouts for work before, during, and after the presentation
  • Using chat feature
  • Using engaging PowerPoint presentations
  • Using whiteboard
  • Using music
  • Using more than one presenter
  • Using polls

Audience Presentation Tip

Use at least one method of audience participation every 5-6 minutes during your presentation so you keep your audience’s attention and interest.

What About You?

How many of these features do you use right now when you teach online? What can you incorporate to get that high audience participation you need?

 

Challenged with getting your classroom to work online? I’d love to help you. Having done webinars for over 15 years, and taught Instructor Development Workshops for three decades, I know how to make your classroom work online easily so you’ll have more fun teaching. Contact me and we’ll talk! 425-392-6914 or carla@carlacross.com.

It’s here now, and it’s here to stay. Why not take this time to refine your online training skills?

Do you need to go online with your presentations and courses’?  In real estate, we’re not doing any ‘live’ teaching. So, this is a great time, to adjust your communication and training strategy to reach out.

I’ve been doing webinars for years, and, I learned so much working with pros like Amy Chorew while I presented through National Association of Realtors doing business planning webinars. I really worked on my technique, and was always rated in the top three presenters.

Unfortunately, many of the Zoom training and presentations have been–shall I say it–boring! Here is what I learned from the best, the mistakes I’ve made as I’ve learned, and the strategies that will help you create effective online communications and training as we go forward.    

Today, you need to take your training courses online if you’re a

  • Trainer
  • Coach
  • Manager
  • Team leader
  • Salesperson

and in today’s world, we HAVE to communicate digitally–at least for awhile. The good news is that it forces us to get really good at this type of communication so we can reach more people more effectively. I hate it when I ask people what they think of webinars and they say that last PowerPoint presentation was

boring/dull/repetitive/ill-organized/no fun……..

But, if you’re skilled at presenting online, you can

  • Inform
  • Introduce
  • Sell
  • Increase your image

Webinars: An Easy Solution to Training

What can a webinar do? First, what it can’t do. Don’t expect it to  

Change people’s behavior (it’s not training. It’s education). Webinars are not the magic training bullet we’ve wished for. There are limited objectives you can accomplish by doing a webinar. But, I’ve discovered some methods to help ‘attendees’ internalize and apply what they’re learning (see my Train the Trainer sneak preview below).

Of course, the upside of a online training/webinar is that

  • People don’t have to travel to get to the an event
  • It’s very cost-effective
  • It puts you in front of new audiences
  • You can make it evergreen (record it and share it)

Some Basic Choices to Make Before You Start

  1. Your vehicle

Which company will you use to deliver your webinar? There are over 100 companies today offering some type of screen sharing. They range from free to $100+ a month. The free versions companies tout are for a limited number of viewers (usually 5-10). After that, figure on paying for the services. Among the most popular services are Zoom, GoTo Meeting, WebEx, and BrightTalk. Whatever you choose, pick a service that will be easy for you! Getting caught in the technicalities while you are trying to be a sparkling presenter is death by webinar.

  1. What’s your message?

Boy, this one seems so easy, and yet, it’s where most of us go way off the rails. Why? We try to do too much in too little time with too little organization! (Just like we do in ‘live’ classes). But, it’s more fatal digitally, because it is more challenging to hold people’s attention. So, the next few tips are critical to the success  of your training.

Decide on your topic. Is it something that would lend itself to a webinar? To find out, study webinars you’ve attended. Do some seem too wishy-washy to have been worth your time? Are some so full of facts and figures you snooze off?

Decide on your objectives. In other words, start with the end in mind.  What do you see, hear, and feel the attendees doing at the end of your presentation?

To write your objectives, start with this sentence,

As a result of this webinar, attendees will____________________________. Examples of objectives for a business planning webinar could be:

  • Understand the flow of the strategic business planning process
  • Be able to differentiate between a vision and a mission statement
  • Be able to pinpoint 3 areas of concern about their business from the previous year

After I’ve written my objectives, I know the basic structure of my webinar. I can prioritize those objectives and start arranging my webinar in the right presentation order.

Your Topic: Overview or Detailed?

Is your topic an overview, or is it more detailed? Decide on the scope of your topic, and your objectives, before going further.

Common webinar mistake: Either being so global there is little information, or being so detailed you lose the audience in facts and figures.

Sound Familiar?

If you’ve taken my Instructor Development Workshop or my online learning version, Train the Trainer, you’ve learned what objectives are and how to write and apply them in creating your training/presentation/digital class. 

After deciding on your desired delivery company, and drafting your topic and objectives, you’re ready for the next step. In the next blog, we’ll discuss best presentation methods–and common presentation mistakes.

See What a Digital Course Looks Like and How it’s Organized

Necessity is the mother of invention!!!! Oh, boy, have I learned that. I decided to put my distance learning program in new course software. In doing so, I’ve found out how to help people internalize important concepts and apply them to great, concrete, immediately-usable results. Here’s a sneak preview of my Train the Trainer program. It fulfills the requirement for attendees to teach clock hour approved courses in Washington state, and is accredited for 15 clock hours.

Train the Trainer Sneak Preview

In later posts, I’ll share some strategies I’ve found work really well in creating online presentations and courses that involve, inform, and entertain.

They’re not paying attention! Here are two creative ways to keep their attention and interest when you’re training online.

From Classroom to Online–Not as Easy as We Think…..

Why? Because we’re not physically there. We don’t have that energy, that interchange that we depended on when we’re ‘live’ to hold their attention.

The Problem: Not Enough Variety When We Teach

When we’re training ‘live’, we get away with using one or two training methods–mainly lecture and discussion. But, when we’re go online, just those two methods don’t suffice. In fact, a majority of my online training attendees say they lose interest, on average, in 5-15 minutes! 

Two Creative Methods to Focus Your Audience’s Attention  

  1. Get them up! Imagine it’s a usual day in your business. How many hours a day are you in training or meetings now online? Two–four–or more? You can’t help it–you get distracted and bored!  And, if you’re a trainer, you’re probably more able to focus on the training than most! 

I just saw a trainer give this assignment: “Get out of your chair. Go find something that has significance to you, regarding our topic. Come back and tell us why you chose that object.” The attendees loved the exercise!

How could you use that idea? If you’re teaching listing presentations, you could bring back a picture of your home and talk about what appealed to you. If you’re teaching how to create a database, you could bring back your Christmas card list (or a bunch of Christmas cards you’ve received). 

This exercise does several things. It gets people out of their chairs! It refreshes their mind. It helps them focus on what’s important to them. Then, when you share the results with everyone, you start to build camaraderie with your attendees.

2. Send a box with things inside you’re going to use in your course–and don’t let people open it until they start your class. Isn’t that fun–and kind of mysterious? We all love to get boxes (Have you gotten a box from Amazon and had forgotten what you’ve ordered? Of course….). Doing this exercise helps you focus on your attendees and prepares them that they will have a different experience with you. Then, your box could include exercise, mystery objects–whatever creative things you can dream up to include.

Want more information and inspiration? Check out my prior blogs here for more strategies you can implement to provide variety and keep their attention.

Want more ideas? Watch my video below. 

Want to watch the video of my webinar Masterclass: How to Take your Classroom Online?  Go to www.carlacross.com, and press the Webinars and More Button. You’ll see the post with the video and the handouts available for you.

Let’s Work Together to Make your Online Course Awesome!

I’ve extended the registration period to June 30, so you can take advantage of the 2 for 1 registration. Don’t teach online until you have a tried and true ‘formula’ and have tested your results. You’ll have an opportunity to do both, with individual coaching from Carla Cross.

From classroom to online: Why can’t we keep the audience’s attention like we do in the classroom?

The situation: We real estate instructors are good talkers.  (as are most instructors in all fields). That’s one of the reasons we love to teach. We love to impart our knowledge. Most of our teaching has been done ‘live’. In a ‘live’ classroom, we can get away with talking (we call it ‘lecturing’) for the whole class–we think.

At least, we have a fighting chance at keeping our attendees’ attention, because we’re animated, funny, and compelling–and we tell great stories.  The students love us, because we have asked them to have no accountability for their own learning. In addition, they love to be entertained! (Well, at least that’s true for some of us….)

Not many teaching methods are employed in the ‘live’ classroom.

Why don’t we use more teaching methods? 

  1. We’re creatures of habit, and we have honed our skills in these two areas. We don’t want to give that up to try some new methods.
  2. We believe that talking to or with our attendees is the best way to teach. True, it’s the best way to impart lots of information fast. However, studies show that students will not retain much of the information!
  3. We just don’t know how to teach in any other ways.
  4. Sad truth: We may be too lazy or uninspired to expand our teaching methods.

The inadequacies really show up when we go online. In a week, I’m doing a webinar on how to take your classroom online. In the pre-webinar survey, I asked attendees their biggest concerns. About 70% of the concerns were

how to hold the audience’s attention online.

No wonder. Because we’ve relied on instructor-focused training, we attempt to merely turn on the camera and talk as though our audience were with us in the classroom. We’ve found out that doesn’t work to keep an audience’s attention online.   

Adjustments We Must Make to Be Effective Online

First, before we re-create that course online, we must look at our classroom version of our course. Ask yourself:

Does the course organized to teach to measurable objectives (what will the student be able to do at the end?)–or, is it just organized by subject?

If it isn’t organized to objectives, it will be very difficult to create meaningful attendee activities to get and keep their attention.

Is the class ‘choreographed’ with several teaching methods (we call these ‘alternative delivery methods’) that provide relief from lecture and discussion (like task force, case study, role play, and activity plan)?

If the class is taught only with lecture and discussion, the instructor will find it difficult to involve the online attendees in learning.

Does the class consist of fact-heavy information, delivered from the lectern? If so, how can we re-purpose all this information so it doesn’t overwhelm the online course?

In the online course, some of the information must be ‘pruned out’. What are some alternative methods of providing that information?

What accountability does the student have in the class for learning?

If  no accountability, it’s more difficult to engage your audience.

Answering these questions will show us the adjustments that must be made in the class prior to creating the online version.

Want more information on instructor methods and course creation? See my online course Train the Trainer, which is accredited for 15 clock hours of Washington state continuing education credit. It fulfills the qualifications to teach clock hour courses in Washington state. 

More on Creating that Online Version of your Course and Involving your Attendees

In my next blog, we’ll investigate the easiest ways to involve your audience online. This is especially helpful to those who rely on lecture and discussion. 

Free Webinar June 11

Masterclass From Classroom to Online
Create focused online training that keeps your audience’s attention.

If you’re facing challenges of translating your ‘live’ classroom to online, join us for Masterclass: How to Go from Classroom to Online.

When: June 11 (Thursday)

Time: 10-11 am PDT

Click here to register.

You’ll learn how to create a great course structure, how to hold your audience’s attention, how to add variety to your course, and tips to present your classroom course for a successful online event. This webinar is created especially for those trainers presenting to real estate professionals–and valuable for anyone who wants to ‘translate’ their classroom course to a professional online experience.  I’ve added a worksheet for you so you can instantly ‘translate’ the webinar information to your own online course.

As a three-decade trainer of real estate trainers, I’ve learned the special presentation methods needed to keep and hold real estate professionals’ attention. I’ll show you how to include these in your online course structure.

Bonus for attending: A 2-page checklist to use to take your classroom course online with verve.)

Click here to register. (By the way, when you register, you’ll get a survey to let me know what you want me to address, so the webinar will be most valuable to you.)