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Got a minute? If you're a busy manager, that's about all you have. That's why Carla Cross, management coach, speaker, and author, has created this blog just for you, with ready-to-use tips to master management through people.

Author Archive

Blog-CoachAre you using your agents’ business plans to coach all year? If not, you’re missing out on leveraging that plan!

First, congratulations! You’ve helped your agents each gain a business plan. That’s a huge key to their success–but only the first step. Now, how can you capitalize on all that work (both you and the agents?) It’s not enough to teach them to plan, or even to sit down with each agent and work through their plans. In order to really help them use those plans as a guide all year, you need to use that business plan as a platform from which to coach the agent all year.

Here are the basics of coaching to a business plan.

How often should you coach?

That depends on the agent. For newer agents, coach more frequently (at least monthly). For seasoned agents, coach a minimum of quarterly and better yet, monthly.

What should you coach to?

You’re going to use the numbers that the agent is generating by measuring the results of his business plan:

First, the goals: listings sold, sales, listings. Then, you’re going to help that agent measure activities:

Lead generation

Listing/sales appointments

You’re going to help the agent translate the activity numbers into ratios so the agent knows the work he must do to reach his goals.

Why bother to use the business plan as a foundation for coaching?

Because, otherwise, you’re just giving advice or doing ‘crisis management’. You want to be perceived as a trusted business coach, helping the agent grow his/her business.

Big questions: Is the planning system you’re using

1. Helping the agent assess his business–where he’s been?

2. Helping the agent set realistic goals and an action plan that translates into daily activities?

3. Includes an accurate method to measure the activities and results of the activities so you and the agent can make fast adjustments?

Man-Walking-Up-Stairs-to-GlobeWant Some Support to Get Your Agents Business Plans?

Why not contact me to find out how I can educate your agents on business planning and support and coach you as a leader. Give me a call at 425.392-6914 or email me at carla@carlacross.com. I can do a webinar series for you, supply you will all the planning documents, and help your leadership coach your agents–at a very affordable cost with big pay-off for you.

Complimentary Business Planning Webinar Recording Available Now

Watch my complimentary business planning webinar. You’ll get lots of ideas on how to help your agents with their plans. Click here to see it (and get the slides!).

3 men and women working at tableI know you want to help your agents gain great business plans. So, here’s how to schedule your business planning process. I’m sharing some tips with you on initial scheduling for business planning and on-going coaching to a business plan. You’ll see the dates in the schedule below are in January, because this is from a live webinar series I did for a real estate company. It would be better for you to start the process sooner.  I’ll address on-going coaching in my next blog.

First, what doesn’t work:

Hand out the planning pages and say ‘have a nice day’.

Instead, you must have a schedule to assure the agent gets that plan written.

Scheduling an interview: When I’m teaching this as a course, or doing a webinar, I give the agents questions to interview their managers–questions that reveal what the managers foresee as strengths and challenges and trends in the marketplace and in their offices. See that interview scheduled below.

Here’s the schedule I’m giving to the leadership to use for their business planning process:

PDF how to get each of your agents a great business plan 1

 

This is just the first schedule. After the initial ‘help’, you must schedule individual appointments for the agent to finish his/her plan:

coaching appointment

 

Now, you’ve educated the agents about business planning. You’ve team ified and created confidence with your meeting. Finally, you’ve set appointments for individual coaching for the plan. In my next blog, we’ll discuss how to use the business plan for coaching all year, so you’re fully imbued in the success with each of your agents.

Plan_Act_CelebrateWant Some Support to Get Your Agents Business Plans?

 

Webinar coming up: Join Carla as she shows you how to make business planning fun, exciting, and creative–and get a GREAT 2016 plan.

When: Dec. 4, 1-2 PM Pacific Time (that’s 4 Eastern, 3 Central, and 2 Mountain)

Included:
The 3 critical components of a successful plan usually left out
How to make your plan truly YOURS, not someone else’s (that won’t work!)
What to STOP doing in 2016

What one thing will assure your plan works

And, much more!

If you’re a pro, if you want to create a fun, successful, fulfilling career, you need the right kind of business plan. Don’t wait to step up to the next level now. Join us!

Space is limited, so sign up now. This is a complimentary session, from Carla Cross, CRB, MA, who wrote the internationally published book on business planning, along with business planning courses for most of the major franchises. She’s tested her system ‘in the trenches’ with real agents–so she knows what works.

Click here for more information and to register. Get inspired to make a great 2016 plan!

____________________________________________________

Want Help in Getting your Agents to Plan? Why not contact me to find out how I can educate your agents on business planning and support and coach you as a leader. Give me a call at 425.392-6914 or email me at carla@carlacross.com. I can do a webinar series for you, supply you will all the planning documents, and help your leadership coach your agents–at a very affordable cost with big pay-off for you.

 

 

penguins focused on goalsDo you hate your business planning process? Here’s how to stop hating and start loving it! I’m focusing on business planning Nov. and Dec. Review all the blogs to get dozens of tips and docs to plan effectively.

It’s time to do that dreaded business plan. Here’s how to make it a love fest, not a drudgery.

It really can be fun….What if you could actually have fun making a plan—and know that the plan you made would at least double your profits for next year? Wouldn’t that be lovely? Having helped hundreds real estate professionals create plans, I’ve found an easy method to make that plan in no time. Better yet, I promise that plan will be a blueprint that will work hard for you.

We all talk about it. Few of us actually do it. Even less of us actually follow it! But, almost all of us know we should do it: make a business plan. Why do we resist? Why do we make plans (if we do) that gather dust on a shelf? I think it’s because it’s too cumbersome to make the plan. Most plans aren’t practical enough to follow. We’re going to change all that right now.

Why Your Planning Process Didn’t Work for You
Too many real estate professionals try to start planning by writing an action plan. (That should actually be the last step!). Instead, start your plan as I’ve outlined below. The surprising observation I’ve made is that it’s much faster and better to create the plan when you’ve done the preliminary steps. In fact, finding out the information below catapults you to your next year’s action plan—before you have a chance to question yourself. It assures you have a great plan, too. (And, it goes so much faster).

We’ll start with the first two steps. In my next blog, I’ll lead you through the next two steps. So, before you know it, you’ll be ready to polish the fine points of your plan.

Here are those first two steps:

1. Gather and analyze the important numbers. Gather last year’s numbers so you can analyze them quickly. (Best to have your secretary/assistant do this for you). These numbers should include the results that most greatly impact on your profitability: (You may have some other favorites. Feel free to analyze them):

a. Number of recruits/lead generation/appointment numbers
b. Net number of agents (how good were your recruiting/ retention efforts?)
c. Number of listings taken
d. Number of listings sold
e. Ratio of listings taken to listings sold
f. Number of sales
g. Balance/ratio of number of sales to listings sold
h. Expenses (what’s higher than your budget for the year?

What’s out of balance with your income and profitability? What can you change?)

Analyzing these numbers give you great big hints as to what you should do as an action plan next year. In fact, you’ll find it difficult not to think ahead to your action plan! (That’s a good thing!).

Your recruiting/lead generating plan for next year
Your retention plan for next year
Your training plan for listings next year
Your coaching plan for each agent/for you (balance of listings sold and sales?) (productivity)

Just with that first step, you almost have the action part of your business plan done!

2. Evaluating YOU. Rate yourself in the various skill areas: recruiting, selection, coaching, training, retention, staff management, etc. For agents, that would be lead generation, lead conversion, presentation skills. Technology skills, etc.

Bonus Want some planning documents? See my October newsletter. I’m including 2 bonuses this month: an internal review for agents, and a manager’s skills review for leadership (great for those managing managers, too).

What have you mastered? What do you want to improve? This becomes your personal/professional training/coaching program for next year.

Your Goal Deadline for These Two Steps

Holding ourselves accountable for what we want is very difficult! So, to help you, I’m going to ask you to create a target date to finish these two steps: Dec. 1. Why? So you’ll be ready for my next blog and the next two steps. This year: A fun, ‘got the love’ business plan! I promise you’ll stand out from the normal real estate pro who never gets around to getting one.

Plan_Act_CelebrateDoes Your Planning System Make the Grade?

If it doesn’t, check out my completely online, on demand system–one version for managers/owners, one version for agents. I’ll coach you through your plan, and provide you all the planning pages. For your agents: I’ll educate/train them in how to plan (so you don’t have to) AND provide them all their planning pages. This is a bargain, because you will have focus and direction for your company for 2016. Click here to learn about Beyond the Basics of Business Planning.

 

Cincopa WordPress plugin

I’m focusing on business planning this November and December. If you’re not excited about making your business plan, watch Carla’s short video to get inspired!

Plan_Act_CelebrateHow Does Your Planning System Stack Up?

There are lots of free planning systems out there. How have they worked for you? Why not step up to a professional planning system, written by the only real estate trainer to have a book on business planning for real estate professionals published internationally. Check out Carla’s exclusive program, Beyond the Basics of Business Planning. It’s not just the planning pages–it’s a comprehensive ‘how to plan’ program to coach you to a great plan. Click here to find out more.

girl with inspiration sayingsFor a vast majority of real estate professionals, ‘business plan’ means writing down your goals. That’s just a small part of a full business plan. One of the most commonly left-out parts of a business plan is ‘purpose’ or ‘mission’. Do your agents know their purpose? Why are they doing what they are doing? During November and December, I’m blogging about business plans. Why not review all these blogs (including my blog for agents, Up and Running in 30 Days, and get inspired to help your agents grab great plans for 2016.

Do your agents have mission statements as part of their business plans? Why is having a mission important? How should it guide agents? You’ve heard the talks about finding your passion. But, you see your agents being over-whelmed in their careers. It’s just too much to think big when they’re  just trying to find that house or convince a buyer to work with them!

The Importance of Your Mission

This time of year, we’re encouraging everyone to create their business plans. One of the first things you’ll do in creating your own business plan is to define your mission. Why? Because, otherwise, you don’t know whether or not the actions you decide to take will fulfill your mission. This is also true of your agents.

Tackling and Bringing Down your Time Management Challenges

If agents have been in the sales business a little while, they’ve already discovered that their biggest challenge is time management.  How can they get done in a business day everything that needs getting done? That’s where your mission comes in. Creating your mission helps you prioritize all the things you’re supposed to do. It helps you decide what not to do. Most important, it helps you figure out

how to put YOU into your management and sales business successfully

Plan_Act_CelebrateGrab the Most Popular Planning Resources Exclusively for Real Estate Pros

Tired of dragging your agents kicking and screaming to a business plan? Take advantage of Carla Cross’s 2 decades of expertise. Carla teaches your agents how to plan AND you get all the planning pages. Piece of cake–and you’ll be more profitable in 2016! Check out Beyond the Basics of Business Planning here.

 

kid with magnifying glassWhat’s your mission? It’s time to begin writing your business plan for 2016. In November and December, I want to give you a few tips on creating various parts of your business plan. One of the important, but often-left-out parts of a business plan is your mission statement. What it is? It’s literally your mission in your business.

Mission statements answer the questions:

Why are you in this business?
What do you want to accomplish?
How are you going to achieve your mission?
What’s important to you?

Why Have a Mission Statement?

To keep yourself on track.
To decide what you will and won’t do.
To state who you work with (and to think about who you wouldn’t work with).
For time management
For clarity and focus

To convey to potential recruits what you’re about
To use as a springboard to your marketing

Mission statements should be:

• Well-defined
• Restrictive
• Complementary with your company statement (and the company statement should be reflected in any branch office/associate statements)

Mission statements are:

• Not lightly changed (usually stay the same through your
years’ business plans)
• Written in the present tense
• Do not contain objectives or goals
• Not tied to time

3 Don’ts for Mission Statements

1. Mission Statements Are Not Objectives or Goals

Mission statements are not quantifiable. Leave out any numbers – they go into your objectives. Following is an example: A person may write, “I am a profitable agent. I will make a profit of $50,000 every year.” The first part of the statement, “I am a profitable agent” has a place in a mission statement. But the last part of the statement is an objective, or quantifiable end result, and should be placed in another section of your plan. The mission statement is broader; it guides you as you make long-term decisions. The above offers some valuable tips on writing mission statements.

2. Mission Statements Aren’t Changed Lightly

Because mission statements are really statements of you as a businessperson, these statements are not lightly changed – just as you would not lightly change yourself. That does not mean that you might not work over time on how your statement is constructed, but it does mean that you do not change the essence of the statement, the specialties, the ideals – without considerable thought.

3. Mission Statements Aren’t Statements of the Future

I’ve seen many mission statements that say ‘I will be’ or ‘we will be’. No. Mission statements assume we are what we state–in the present.

Plan_Act_CelebrateWant to see many agent and company mission statements? Check out Beyond the Basics of Business Planning.

Step by step, I take you through the planning process with a much more in-depth, interesting, and helpful process than you’ll find in those ‘easy squeezy’ form planning products!

There’s one for managers and one for agents.

Managers: I teach your agents how to plan in webinars. I show you how to lead the planning process. I make it really easy for you to get great plans from your agents! Check it out here.

coaching for leadershipThis month, I’m focused on leadership. And, in today’s world, managers must go much further than just to ‘manage activities’. So, let me ask you managers: What’s your job description? Did you get one prior to taking your present position with your company? Very few managers did. If you didn’t,  how do you know what to do every day? How do you know the priorities expected by your ‘boss’? (Or, if you’re the boss, how do you know your priorities? How do you know how to hold your managers accountable?)

Your Present Job Description

Here’s how to figure out the present job description you’re ‘using’. Analyze the number of hours you’re spending in

Business producing activities (recruiting, selecting, training, coaching, team building)

Business supporting activities (everything else!)

That gives you a great idea about your actual, practical job description. Is it the one you want? Is it the job description you thought you were following?

A Prototype Job Description for You

I’ve created a prototype job description with hours allocated to various types of activities.

Click here to get it and compare it with your job description analysis. What do you think of my descriptions? What do you think of my hourly allocations?

After your analysis: What do you want to change to move your office forward? Do you need to move more into leadership, and away from ‘maintenance management’?

General managers or those who hire managers: Create a job description from which to interview potential managers. Never hire without getting agreement from your candidate that he/she will execute THAT job description!

How Are You Moving your Leadership Ahead?

  If you’re wondering whether you’re on track with your leadership/management career, why not take advantage of our complimentary consultation in our Leadership Mastery coaching program? You’ll learn new models, systems, and have a chance to bounce your ideas off one of the most successful managers in the country. Click here for more information.

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